Technical Delivery Manager (Remote)

Technical Delivery Manager | Syntric | Australia

Job Advertisement: Technical Delivery Manager at Syntric

Location: Australia
Job Type: Full-time, Permanent

About Syntric:

Syntric is a leader in the design, deployment, and management of technology infrastructure for Operational Technology (OT) environments. We partner with leading property portfolios across Australia and New Zealand, delivering core services in cybersecurity, networking, and compute infrastructure. At Syntric, we focus on achieving real outcomes and creating long-term value for our clients. Our culture thrives on innovation, curiosity, and reliability, and we believe our people are our most valuable asset. Our diverse, talented team is what makes us successful, and we are proud to offer an environment that promotes growth, flexibility, and collaboration.

Due to continued growth, we are looking for a talented Technical Delivery Manager to join our team. This role will service our national clients and provide hands-on support for our installation base, building long-lasting relationships through expert fault diagnosis and solution delivery.

About the Role:

As a Technical Delivery Manager, you will play a crucial role in driving service delivery and continuous improvement for both clients and internal stakeholders. This position demands a blend of technical expertise, project management, and strong communication skills to ensure smooth, efficient service execution. You will have the flexibility to work from home, our local office, or on-site as needed, with occasional inter-state travel to support critical physical systems within client environments.

Key Responsibilities:

• Service Delivery Oversight: Ensure that services meet agreed standards, contractual obligations, and client expectations.
• Client Relationship Management: Act as the primary point of contact for clients, building strong relationships and driving client satisfaction.
• Incident and Risk Management: Oversee the resolution of incidents and escalations, ensuring timely responses and effective communication with clients and internal teams.
• Performance Monitoring: Utilize KPIs and metrics to assess service delivery, identify areas for improvement, and implement changes.
• ITSM Expertise: Lead in implementing IT Service Management (ITSM) best practices, focusing on incident, problem, and asset management.
• Reporting: Provide regular performance updates to clients and internal stakeholders, ensuring transparency and clear communication.
• Financial Management: Oversee service delivery P&L, manage costs, and optimize client agreements to deliver value.
• Safety and Compliance: Ensure adherence to Workplace Health and Safety standards, maintaining a strong safety culture across service operations.
• Continuous Improvement: Develop and implement Service Improvement Plans (SIPs) and foster a mindset of continuous improvement within the team.
• On-the-Ground Support: Provide hands-on technical support for client sites, diagnosing faults and implementing effective solutions.

Skills and Experience Required:

• Experience: Minimum 5 years in a Service Delivery or Technical Delivery Manager role, preferably within a tech-driven environment.
• Client Management: Extensive experience in building and managing strong client relationships, handling escalations, and delivering high-quality service.
• Technical Knowledge: Strong understanding of ITIL or equivalent service management frameworks, with experience in telecommunications and network integrator technologies.
• Communication: Exceptional verbal and written communication skills, capable of handling high-pressure situations effectively.
• Commercial Acumen: Solid experience in operational contract management, financial oversight, and P&L optimization.
• Problem-Solving: Strong analytical and project management skills, with a proactive approach to identifying risks and developing solutions.
• Qualifications: Bachelor’s degree in Information Technology, Engineering, Business Administration, or a related field. ITIL certification is preferred, and PMP or PRINCE2 certification is a plus.

About You:

• Collaborative, customer-centric, and driven by a desire to deliver the best outcomes.
• Proactive and adaptable, with a focus on continuous improvement and attention to detail.
• Integrity-driven, with a strong commitment to client success and team development.

Why Join Syntric?

At Syntric, we are advancing operational technology and delivering innovative solutions across Australia and New Zealand. We offer a flexible working environment, opportunities for career growth, and a supportive team culture. You will have the chance to make a real impact by helping us enhance technology infrastructure for leading property portfolios.

Ready to Apply?

If you’re a seasoned Technical Delivery professional with a passion for client success, technical excellence, and team leadership, we want to hear from you. Apply now to join a growing company that values your expertise and offers exciting opportunities for development.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home