Technical Implementation Analyst (Remote)

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.

Job Summary:

The Juvare Technical Implementation Analyst (Front End Web Developer) is responsible for providing a wide range of software implementation services in our WebEOC and associated solutions. This is a customer facing role and touches on all aspects of the Software Development Life-Cycle framework.

With a keen eye for detail, and a desire to help agencies become better prepared to face a crisis, you’ll be based in Wellington and will work with high profile organisations throughout Australia and New Zealand.

You will have experience in a range of development technologies, with prior experience in implementing software. As you can imagine, deadlines in this industry can change in an instant, so you will have a superior ability to multi-task and meet changing deadlines.

Reports to: Chief Operations Officer, Juvare Asia Pacific

Location: Melbourne

Responsibilities:

• Configure web-based products within the WebEOC framework to meet requirements of our clients’ needs for emergency/incident response.
• Responsible for the design, utilisation and improvement of emergency/incident management processes.
• Create written requirements documents to detail system configuration required to meet client’s needs for Emergency/Incident Response processes.
• Provide technical assistance to stakeholders in the support and delivery of emergency/incident management specific programs.
• Contribute information to systems for tracking progress and documenting status of activities.
• Develop and implement various techniques and procedures for process reviews, including development of online training content and exercise assessments.
• Tier 2 support for the region’s clients.
• Identify and implement staff development opportunities related to emergency preparedness and emergency response.
• Support Emergency Operations Centre (EOC) activations when required.
• Understand and be aware of, Juvare information security policies and standards.
• Always protect company and client information.

Skills/ Knowledge Requirements:

• At least 3 years experience in web development.
• Excellent understanding of HTML, CSS and Javascript.
• Experience with Bootstrap versions 3 and 4.
• Experience with jQuery.
• Experience with RESTful services and APIs.
• Experience with SQL Server.
• Technical Business Analysis skills.
• Material Design experience is preferred, but not essential.
• Experience in an emergency management environment (preferred but not essential).
• Bachelor’s degree in related field.
• At least 3 years experience implementing software and working directly with clients.
• Excellent verbal, written and presentation skills.
• Superior ability to multi-task and meet changing deadlines.
• Ability and willingness to travel if required.
• New Zealand or Australian citizen or permanent work rights in New Zealand.

What we offer:

• Work on products that help the heroes fighting on the front lines of the emergency management situations (COVID-19 outbreak, Hurricanes, active shooters, etc).
• Health and Life insurance.
• Company provided mobile phone plan.
• Plus extra week of annual leave a year after 5 years’ of service.
• Employee Referral Program.
• Remote work opportunities.

Additional Information:

This position is subject to compliance with the Export Administration Regulations (“EAR”) and may require a U.S. person status verification.

This position requires access to information that is controlled by the Export Administration Regulations (“EAR”). A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license. A “U.S. Person” as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee.”

Candidates may be required to undergo an SF-85 background check for certain government-related projects.

As the Company is a partner with the United States government, this position may require access to sensitive government information. Accordingly, candidates must be capable of passing an SF-85 background check and obtaining public trust clearance if required.

EEO Statement

Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.

Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.