Technical Project Coordinator (Remote)

Key Responsibilities:

• 
  Program and Budget Management:
• Provide programmatic oversight and budget tracking during client engagements, ensuring adherence to established processes and financial targets.
• Monitor and allocate engineering resources, skillsets, and time effectively for engagement success.
• Communicate and coordinate internal and external staffing needs to maintain budget efficiency.
• Project Planning and Execution
• Assign responsibilities, develop schedules, and manage resources to meet project deadlines.
• Support technical teams in organizing, tracking, and documenting project deliverables and restoration workstreams.
• Create and manage on-call rotations to ensure 24/7 coverage of critical client restoration efforts.
• 
  Client-Facing Responsibilities:
• Act as a liaison between the client and internal teams to coordinate vendor configurations, credential validation, and access requirements.
• Facilitate and manage client-facing collaboration rooms, monitoring communications via platforms like Teams, Slack, and Signal.
• Use discretion in sensitive client communications, particularly in cases involving data breaches or high-impact incidents.
• 
  Process Improvement and Quality Control:
• Develop and implement standardized processes for quality control, ensuring high standards in deliverables.
• Analyze completed engagements to identify areas for improvement and best practices, contributing to after-action reviews.
• Create internal documentation and training materials for the logistics team to optimize engagement management.
• 
  Reporting and Documentation:
• Develop metrics and standardized reports for utilization, staff productivity, and engagement tracking.
• Support the preparation of engagement status updates for clients, legal counsel, and insurance carriers through documentation, slide decks, and concise summaries.
• 
  Regional and International Support:
• Provide logistics support for client engagements in the U.S., EMEA, and APAC regions, operating across various time zones as required.

Qualifications:

• Proven experience in project management, logistics, or program support roles.
• Strong organizational and multitasking skills with a focus on detail and quality.
• Excellent verbal and written communication skills.
• Ability to manage budgets and track resource utilization effectively.
• Experience with collaboration tools such as Teams, Slack, or Signal is preferred.
• Familiarity with technical environments or engineering processes is a plus.
• Willingness to work flexible hours to accommodate global client needs.
• Foreign language proficiency desired but not required

Other Duties:

• Perform additional tasks as assigned to support the team and ensure project success.