Technical Project Manager (Remote)

Company & Product

Mercaux’s In-Store Clienteling and CX Unified Commerce Platform empowers retailers to deliver exceptional shopping experiences, both in-store and remotely, to boost sales, loyalty, and profitability

A single app for Store Associates offers assisted selling, endless aisle, clienteling & appointments management, through to in-store interest capture, remote selling, mPOS, Intelligent Task Management, Store Associate performance Dashboards, fulfillment & returns. Self-service customer solutions include progressive web apps, digital fitting rooms, self-checkout kiosks, and appointment bookings.

The MACH-certified modular platform allows for flexible transformation at the retailer’s pace – start with assisted selling or clienteling, or deploy digital fitting rooms.

Additional solutions, such as self-checkout and remote selling, can be easily added at a later date.

Mercaux has an international team spread across London and Barcelona offices with some employees working remotely.

Job & Location

We are looking for a remote Technical Project Manager.

As part of your day-to-day responsibilities, you will:

• Support existing clients and ensure all data is captured & issues are investigated and rectified thoroughly.
• Act as the key interface between Mercaux and our clients and partners.
• Participate in pre-sales activities that will include client-facing responsibility. You’ll attend client meetings and explain our solutions to a client, from an integration standpoint, and answer critical technical questions.
• Manage the integration process for new clients & coordinate delivery of the Mercaux product to the go-live launch date.
• Become the technical project lead after a deal is closed. You’ll work closely with our Client Success team throughout the integration process.
• Analyze and investigate any concerns, bugs or discrepancies, using SQL and other tools, and work with the development team to offer client solutions quickly and effectively.

As well as the experience outlined above, you’ll have:

• A commercial approach – you’ll be able to translate technical requirements into business terms and communicate these to our clients
• Excellent data analysis skills – you’ll have experience of data warehousing or similar and be able to transfer data into readable datasets
• You should be able to disseminate the information to understand potential issues, client or internally, and relay that information to the right ears, or offer quick & effective solutions
• Experience of different tools for data analysis, specifically SQL, and ideally (but not essential) pandas, jupyter etc. and advanced Excel
• Strong database skills, you’ll be able to retrieve data through SQL commands
• Have a good knowledge of API requests
• A demonstrable ability to read and write technical documentation
• An understanding of different data formats, XML, CSV, JSON, etc
• Superlative written and verbal communications skills. You’ll be able to explain and inform internal and external technical and non-technical stakeholders, including our clients. You’ll also be strong at building working partnerships with our clients
• Experience in working cross-functionally, effectively, and calmly
• Experience working with a Sales team is a plus
• Experience working in retail tech is a plus
• Excellent written and spoken English

Your approach and attributes:

• Senior professional working with cloud solutions
• Excellent organizational capabilities and time management. You’ll be able to project plan successfully, meet timelines and prioritize effectively
• Be happy working flexibly, Mercaux is a busy environment where priorities will change quickly, and you should be able to respond accordingly
• Passionate about helping us to grow
• Proactive and curious – always looking for ways to improve and to gain a great understanding of our client needs
• You’ll keep up to date with emerging tech as a matter of course
• Persistence – you won’t give up until a problem is solved
• Ownership – able to own your tasks and responsibilities and create logical, business-critical processes

What we offer:

• International, diverse, and dynamic team
• Opportunity to create something new, and to transform retail industry
• Learning & Development Allowance (upon probation)
• Competitive salary & Bonus scheme (subject to performance)
• Health Insurance (upon probation)
• Opportunity to participate in the Options scheme (upon probation)
• Paid time-off + applicable local public holidays
• Trips to Mercaux offices
• Relocation allowance + legal support (if relevant; upon probation)
• Hybrid workplace (with the office in Barcelona or Serbia)