Rockpoint Legal
Technical Project Manager (Remote)
Technical Project Manager | Rockpoint Legal |Mexico
Technical Project Manager | Rockpoint Legal | Mexico
Rockpoint is the sole funding company to have an endorsement from the Consumer Association of California (CAOC), the statewide consumer attorney association.
Position Description:
The Project Manager will lead and oversee the deployment and integration of CRM solutions, including Salesforce and Microsoft Dynamics, across multiple departments. This role is critical for driving CRM transformation initiatives, aligning projects with organizational strategy, and ensuring successful implementation and adoption. The successful candidate will manage all phases of the project lifecycle, coordinate cross-functional teams, and act as the primary liaison between business stakeholders and technical teams. This is a remote position.
Requirements
Responsibilities:
- Project Management:
- Define project scope, goals, and deliverables, developing clear project plans and timelines
- Oversee the full project lifecycle for CRM implementations, ensuring adherence to budgets, schedules, and resource allocations
- Conduct risk assessments and create mitigation plans to ensure smooth project execution and successful outcomes
- Collaborate with stakeholders to capture and prioritize requirements, translating business needs into actionable project steps
- Act as the product owner in agile processes, managing backlogs and sprint goals
- Monitor and evaluate project impact on business processes post-implementation, recommending adjustments for optimization
- Serve as the primary point of contact for updates and feedback between technical teams and business stakeholders
- Develop and execute change management plans, including user training, documentation, and support
- Prepare and distribute project reports to stakeholders, summarizing progress, challenges, and resolutions
- Guide the implementation of CRM solutions, including integration with existing systems and data migration processes
- Identify opportunities to enhance CRM system usability and efficiency
Qualifications:
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Exceptional English communication (C1, C2, C3 preferred)
- Bachelor’s degree in Computer Science, Information Systems, Business, or a related field. A Master’s degree is a plus
- 5+ years of experience in project management with a focus on CRM implementations (Salesforce, Microsoft Dynamics, or similar)
- Proven track record of managing full project life cycles, from planning to implementation and post-go-live support
- Strong technical skills and familiarity with CRM architecture, data structures, and system integrations
- PMP, CPM, or PRINCE certification strongly preferred.
- Proficiency in project management software (e.g., MS Project, Asana, or JIRA)
- Strong understanding of CRM systems (Salesforce, Microsoft Dynamics, or similar) and integration best practices
- Knowledge of database management, APIs, and basic coding skills preferred
- Excellent communication and stakeholder management abilities
- Strong analytical, problem-solving, and decision-making skills
- Ability to work under pressure and adapt to changing priorities
Benefits
Rockpoint’s Core Values:
- Be Efficient
- Be Collaborative & Communicate Constantly
- Be Accountable
- Be Ethical, Always
- Care
- Have Fun!
Continued Opportunities:
Opportunities for career growth are bountiful. We encourage associates to learn and grow.
Compensation:
$10.00 – $15.00 USD / Hour DOE
Benefits:
- Paid Time Off
- Paid Holidays
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