Technical Services Delivery Manager (Remote)

We are seeking a skilled Technical Services Delivery Manager to lead our technical teams in delivering top-notch services to our clients. This role involves overseeing project delivery, installations, break/fix repairs, maintenance and technical support resources, ensuring client satisfaction and driving continuous improvement in our technical operations.

Key responsibilities will include leading and managing the technical services delivery team to ensure timely and successful project execution. You will need to develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions. You will be tasked with overseeing the planning, implementation, and monitoring of projects, ensuring alignment with business objectives. You will also be expected to work collaboratively with cross-functional teams, ensuring a seamless service delivery and addressing any technical challenges.

Other Responsibilities Will Include

• Implementing best practices in project management and service delivery, focusing on efficiency and quality.
• Analysing performance metrics and providing regular reports to senior management on service delivery and client satisfaction.
• Driving continuous improvement initiatives to enhance service offerings and operational processes.

About you:

We are looking for a candidate with relevant experience in a project based or technical services environment. You should be comfortable managing a remote team of multi-skilled service engineers. We are also looking for someone with experience of budgetary responsibility.

Our Ideal Candidate Will Have

• A degree or equivalent experience in an engineering, project management or business discipline.
• A motivational approach to leadership, encouraging collaborative working
• Demonstrated experience of managing transformational and incremental change
• The ability to engage with stakeholders and build a network within Domino
• Management qualification e.g. CMI or ILM

The above list should not be considered exhaustive or limiting, if this role sounds like a perfect fit but you don’t tick all the boxes we encourage you to apply anyway.

At Domino, we believe in fostering an inclusive workplace that values diversity. We are open to considering international candidates for this position and will provide visa sponsorship for the right candidate.

What You Can Expect

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

• Company car
• 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge
• A discretionary bonus scheme, a testament to your hard work and dedication
• Life insurance, providing security and peace of mind for you and your loved ones
• Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority
• Join our green car scheme, a step towards a more environmentally friendly commute.
• Pension plan, starting with 10% employer contributions.

We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams – what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.

We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

About Us

At Domino Printing Sciences we do more. Our expertise isn’t just in providing cutting-edge variable data printing technology; it’s in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.

Positions may be at an advanced stage of the recruitment process and can close at any time.