Technical Specialist Physical Security System Lenel Milestone (Remote)

Job Description

Position Summary

• Manage physical security system support to meet service level agreements
• Analyze physical security system performance and recommend improvements
• Resolve complex system issues for physical security systems and networks
• Provide Tier 3 support to the system administration team
• Programming and integrating an entire system at the global level
• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Perform and manage PITCO’s.
• Perform final programming of systems
• Provide on site system support post deployment
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained
• Assisting with annual performance evaluations
• Ensure availability of remote Pitco and remote access
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers
• Provide advanced level database support
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Delegating tasks and providing support to level I and II Electronics Technical Specialists
• Using 60% or 90% designs to develop and build out PITCO
• Read blue prints, schematics and statements of work (SOW).
• Ensuring PITCO build outs adhere to statements of work (SOW).
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
• Perform all duties with minimal direct supervision

Candidate/Position Requirements:

• Requires ten (10) to twelve (12) years of experience with installation, troubleshooting and/or testing of electronic security systems with a high school diploma or GED
• Requires substantial travel to project sites as required by customer and program manager to meet project deliverable’s
• Proficient with Microsoft Project or equivalent scheduling tools
• Milestone video expert
• Lenel access control experience

Desired Qualifications:

• Certification in CCure 9000 Access Control System
• Certification in DVTel Digital Video Systems
• Microsoft SQL Server and Microsoft Server 2008 experience
• Dell Storage Area Networks, Brocade and Cisco network equipment
• Symantec Netbackup software
• Configure and manage UNIX and Windows operating systems
• Install and load system operating software
• CCNA, A+, Network+ Certifications