SupportLabs
Technical Support Engineer (Remote)
Technical Support Engineer | SupportLabs | Honduras
Position Overview
The Technical Support Engineer (TSE) is responsible for deliveringtop-notch top-tier technical assistance to customers and internal teamswhile ensuring that technical issues across software, hardware, and network... Technical Support Engineer | SupportLabs | Honduras Position Overview The Technical Support Engineer (TSE) is responsible for delivering top-notch top-tier technical assistance to customers and internal teams while ensuring that technical issues across software, hardware, and network systems are quickly and accurately resolved, providing a seamless experience for users. As a Technical Support Engineer you will address customer inquiries, diagnose and solve technical problems, and document effective solutions to enhance future support processes. Moreover, you will contribute valuable insights to produce improvements by identifying recurring issues and collaborating with development teams. Primary Duties and Responsibilities Bug Identification, Reporting, and Fix Validation Proactive Monitoring and Incident Management Process Improvement and Quality Assurance Qualifications, Skills, and Key Competencies Educational Background Employment Experience Skills and Abilities Show more Show less
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