Technical Support Engineer (Remote)

Job description / Role

About the role

– Provide a professional first technical point of contact for the customer
– Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
– Provide updates as needed to the customer in order to meet performance objectives.
– Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
– Perform technical escalations in line with company procedure.
– Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
– Liaise and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
– Undertake any other reasonable task as assigned.
– Ability to build relationships with peer and management levels both with clients and the company management
– Proactive, self motivated and determined attitude.
– A determination to process tasks according to pre-defined processes is essential.

– Engineering degree (B.Sc.)
– 0 to 1 year relevant technical experience.
– Fluent French is a must
– Excellent customer skills as well as interpersonal and communication skills
– Good time management, and organizational skills.
– Ability to work under pressure and deal with multiple tasks.
– Strong CCNA Knowledge, certificate is a plus.
– Problem solving skills
– Proficient in English

Department
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.