Technical Support Specialist (Remote)

About the Role

As a Technical Support Specialist at Time Doctor, you will play a crucial role in providing exceptional technical assistance to our customers. Your responsibilities include troubleshooting technical issues, collaborating with cross-functional teams, and ensuring customer satisfaction. This position demands a strong technical acumen, excellent communication skills, and a customer-centric approach to deliver effective support.

Your Responsibilities

• Provide technical support to customers through various channels, ensuring prompt and efficient issue resolution.
• Troubleshoot and resolve technical issues, guiding customers through step-by-step solutions.
• Collaborate with cross-functional teams to improve technical support processes and enhance customer experience.
• Document and communicate technical solutions to promote knowledge sharing within the team.
• Stay updated on product knowledge and technical advancements to provide accurate and relevant information to customers.
• Act as a product champion by fully understanding Time Doctor products and plans.
• Measure and enhance customer satisfaction by delivering top-notch technical support services.
• Ensure timely resolution of technical issues to maintain high levels of customer satisfaction.

Required Skills & Experience

• 3+ Previous experience in technical support roles, with a focus on troubleshooting technical issues.
• Strong technical troubleshooting skills across multiple domains such as Networking, Programming, System Administration, Security, Storage, Database, SaaS, etc.
• Excellent communication and customer service abilities, both written and verbal.
• A customer-centric approach with a passion for delivering exceptional support experiences.
• Ability to adapt to evolving technical landscapes and stay informed about product updates.

This is a full-time, 100% remote position. Time Doctor is an equal-opportunity employer and values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

We’re a diverse global team of over 150 people working 100% remotely in over 40 different countries. We’re looking for innovative team members ready to help us modernize remote work.