Technical Upgrade Manager (Remote)

Technical Upgrade Manager

Individuals in this role manage and implement the latest software releases for existing customer systems. These upgrades maximize the usefulness of the Omnicell products and solutions by keeping customers current with the latest developments and enhancements included with Omnicell products.

Essential Functions:

In order to work effectively as a Technical Upgrade Manager responsible for upgrades, the position is expected to:

• Be able to manage 30+ upgrade projects from pre-work to go-live as a single point of contact
• Provide Professional Services with go-live dates and timelines of upgrade projects to assist with forecasting for revenue projects; provide weekly updates to ensure forecast remains accurate.
• Communicate with the customer to make sure all understand the upgrade requirements, develop testing and upgrade schedules, provide education, and successfully perform the customer upgrade.
• Be able to communicate and manage any issues relating to the upgrades from the customer and various Omnicell departments during testing or later as part of the upgrade support.
• Keep Omnicell’s C4C database, SAP, and JIRA updated with information about the upgrades and their current status.
• Conduct and manage the in-service training process which includes analysis of training needs, creation of effective presentations including webinars and evaluation of re-training needs.
• Communicate with other Omnicell Field and Headquarters personnel to coordinate the upgrade and resolve any issues relating to the upgrade as they arise during training or the actual upgrade process.
• Develop, maintain, and properly store customer requirements and acceptance records
• Continually update upgrade project document with active and completed accounts
• Evaluate and monitor active upgrade account projects for customer satisfaction.
• Develop and provide technical architecture assessments and upgrade recommendations for customer review.

Complete weekly reports for customer projects and internal updates.

Required Knowledge and Skills :

• Strong management, presentation, planning and organizational skills
• Excellent interpersonal communication skills, both written and verbal.
• Strong negotiation, problem solving and troubleshooting skills
• Wide product-based knowledge, strong base in OmniCenter, cabinet upgrades, interfacing and databases
• Excellent time management skills
• Ability to handle multiple projects simultaneously
• Ability to set up and conduct training via webinar with a high level of learning effectiveness and satisfaction by participants
• Detail-oriented, independent and able to adjust to changing priorities
• Able to quickly learn new software and functionality of new products
• Ability to work collaboratively and enjoy working in a fast-paced technical environment
• Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and Excel

Basic Qualifications

• Minimum 3 years of experience in complex project management within a Health Care or I/T environment
• Minimum 2 years of experience with enterprise software systems

High School Diploma or GED

Preferred Knowledge and Skills

• Experience with Healthcare Interface Standards such as HL7 (Health Level 7) and HIPAA (Health Insurance Portability and Accountability Act)
• Knowledge of computer networking and relational database systems.
• Flexible work schedule to communicate with U.S. and international based customers on a regular basis (on various time zones) in addition to off peak implementation schedules.
• Hospital Materials and pharmacy management
• Hospital administration, nursing and/or information systems experience
• Understanding of inter-system communication methods (e.g. HTTP, TCP/IP, FTP, RS-232, and network drive mapping using various protocols)

Knowledge of Windows server (2012/2016/2019) applications and tools

Work Conditions:

Home Office Environment

Business hours may need to be adjusted to accommodate the customer

10% travel

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