Requisition ID 24586 – Posted 10/04/2024 – CareOregon – Full Time – Permanent – Portland – Multi Location (9)

Job Description Print Preview

Job Title

Technical Writer

Exemption Status

Exempt

Department

Strategic Partnerships

Manager Title

Director, Transportation and Strategic Partnerships

Direct Reports

n/a

Requisition #

24586

Pay & Benefits

Estimated hiring range $71,340 – $87,200 / year, 5% bonus target, Full benefits. www.careoregon.org/about-us/careers

Posting Notes

Please submit a cover letter with you application.

This is a fully remote position, but you must reside in one of the listed 9 states working PST hours.

Job Summary
The Technical Writer is responsible for creating and revising technical and operations documents such as manuals, procedures, reports, brochures, or articles. This involves research and gathering information from a variety of teams and resources.

Essential Responsibilities

Writes and edits technical documents, including reference manuals and product manuals.
Writes and edits procedural documentation, such as user guides, procedures, and manuals.
Meets with operational teams, technical teams, leadership, and project managers to learn about specific products or processes.
Researches product samples, software systems, and operational processes to fully understand documentation needs.
Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.
Assists in planning, scheduling, and tracking documentation work to meet regulatory deliverable dates, revision requirements, and dissemination to subcontractors and/or contract holders.
Designs and maintains a library of application documentation, operational manuals, and cataloging for internal and external use.
Utilizes existing and if necessary, establish templates for written documentation provided by others, adapting to a consistency of CareOregon’s template formats and requirements.
Creates or works with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
Gathers feedback from team members, leadership, subcontracted partners, licensed software representatives, and other stakeholders to improve technical documents.
Provides technical assistance to subcontracted partners in aligning CareOregon technical documentation requirements.

Organizational Responsibilities

Perform work in alignment with the organization’s mission, vision and values.
Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
Strive to meet annual business goals in support of the organization’s strategic goals.
Adhere to the organization’s policies, procedures and other relevant compliance needs.
Perform other duties as needed.

Experience and/or Education

Required

Minimum 3 years’ technical writing experience

Preferred

Technical writing in health care settings helpful

Knowledge, Skills and Abilities Required
Skills and Abilities

Excellent verbal and written communication skills
Proficient technical writing and grammatical skills
Excellent organizational skills and attention to detail
Ability to present complex data in clear, concise text
Ability to meet deadlines and to work independently
Ability to edit and proofread work of colleagues
Proficient with Microsoft Office Suite or related software

Ability to work effectively with diverse individuals and groups

Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Work Enviornment(s): Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

#MULTI

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.

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We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.