Technischer Account Manager Telekom (Remote)

We are looking for an experienced, hands-on Technical Account Manager to become part of our growing team of passionate people who work to achieve our mission. As a technical account manager for DACH region, you will be mainly supporting the team managing our technical relationship with our telecom operator partners. If you are as excited as we are about creating positive change, then take a look at our vacancy below.

For this role, fluent German speaking is a must.

Fairphone

Fairphone is a social enterprise driving change in the electronics industry from the inside out. Our business model is based on social and environmental values and centers around producing and marketing consumer electronics that change the industry from within.

We are socially inclusive, and we pride ourselves for having a very diverse group of people with different backgrounds. We collaborate in a safe space, where Fairphoners can be themselves and have room to fail and grow.

We are committed to diversity and strongly encourage applications from people of all genders and backgrounds. If this opportunity excites you, please apply! Even if you don’t meet every requirement, we’d love to hear from you.

• Location: Germany
• Start: ASAP
• Hours: 40 hours
• Salary: 56-70K per year
• Deadline to apply: 12th December (We interview on rolling basis)

About Your Role

As a Technical Account Manager (TAM), you will maintain an active, effective and efficient communication channel with stakeholders, both internally and externally, in order to provide a clearly-defined overview of the roadmap of various projects. When it comes to our software releases, you will own the product approval process with your dedicated telecom partner accounts and you will work closely with them to achieve technical approval for our products to ensure commercial success across our product portfolio.

Your Responsibilities

As part of the Product Management team you will build & own the (Technical) relationship with dedicated partner accounts with focus on DACH region. For these partners you will:

• Manage and maintain their technical requirements and facilitate their integration in our products working together with other Technical Account Managers, our Software Delivery Manager, (Technical) Product Managers and Testing Managers.
• You will manage the technical onboarding and approval process for our products with these partners; this includes product launches and software updates, as well as in-life project control and maintenance.
• Support the Engineering team, with a particular focus on partners’ requirements and issue resolution management. You will support the issue investigation and debugging process with log collection and hands-on testing.

Your Profile

• You have experience in a similar role, managing the implementation of technical requirements from Telecom operators. Ideally, you have worked before in the telecom or smartphone industry.
• You have a degree in Engineering, Computer Science or a closely related field OR You have a proven track record in the field.
• You are personable, self-motivated, independent, and have a positive attitude and excellent attention to detail.
• You are an excellent communicator in English and German and can establish strong, productive working relationships with people (even while working remotely). Other languages are a plus.
• Team player who values diversity and multicultural collaboration
• Eligibility to work within the EU.
• You feel a strong and intrinsic connection with Fairphone’s vision, mission and values.

What Fairphone offers you?

• The opportunity to create an impact on the electronics industry around the world.
• A diverse work environment is full of international, passionate, warm-hearted team members.
• You will have 25 paid holidays per year (based on a full-time contract) next to the other public holidays in Germany. You’ll also get a day off on your birthday 🎉 And what’s more: the longer you stay, the more holidays you get!
• You will receive a Fairphone, Fairbuds and a MacBook as working devices.
• Flexible work location, we contribute up to €250 for your home office set-up.
• Transport allowance
• Grow with us! We encourage you to develop at Fairphone. That’s why we’ll support your career goals with coachings, trainings, workshops, or courses that you can join with your development budget.

Join us!

If this sounds like you, you could be our new Technical Account Manager and together with us work on Fairphone’s mission: By establishing a market for ethical products, we motivate the entire industry to act more responsibly.

DEI @Fairphone

At Fairphone, we care about people, planet and you. It’s natural that we see diversity, equity and inclusion (DEI) as an essential part of how we work together and do business.

We support and further strengthen our inclusive work environment and culture by more formally implementing various DEI efforts to ensure all Fairphoners feel included, respected, and supported.

Please make sure you send us your application documents as PDF files only! Otherwise, we won’t consider your application. Thank you in advance!

Apply for the job

Do you want to join our team? Then we’d love to hear about you!