Technology Director (Remote)

The Learning Center’s (TLC) mission is to accelerate adoption of our products and solutions through training, education and guiding our community of end users. Symphony RetailAI is the global leader in artificial intelligence-enabled solutions for FMCG retailers and CPG manufacturers. From customer intelligence to personalized marketing, and merchandising and category management, to supply chain and retail operations. Our team share a passion for retail, data, and technology – we love to celebrate success and we’d like you to join us on our exciting journey! As a Learning Manager, you will be responsible for delivery of training for the Assortment & Space suite of products.You will work closely with stakeholders throughout the organization, including Product Management, Professional Services Organization (PSO) and Clients. This role is expected tobea subject matter expert (SME)forthe SAI Category Planning Platform. Develop and maintain a consistent training curriculum and modular collateral which can be easily adapted by all SR constituents. Delivery methods will include instructor-led training, web-based virtual classrooms, eLearning and WalkMe digital adoption methods. Partner with the internal TLC team members for WalkMe content authoring & LMS administration. This rolemayrequireoccasional travel for client training, but is primarily remote-based. 3+ years training curriculum and content development & authoring with experience in: ~ Conducting research on SymphonyAI’s tools and collaborating with subject matter experts such as developers, product managers and implementation specialists. ~ Creating instructional material: courses, curriculum, student guides or training manuals. ~ Designing & redesigning content to optimize learning. ~ Creating visual, audio and interactive learning tools such as short form videos, eLearning modules, quick reference guides, and PowerPoint presentations. Experience with training and applying business processes Home office environment conducive of hosting virtual training webinars and recording audio content If you have experience with any of these things, that’s an added bonus! Knowledge of Category Management processes Expertise and experience with existing Category Planning productsor similar tools (Apollo, Blue Yonder, etc.) SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

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