REFY BEAUTY
Temporary Customer Service Assistant (Remote)
Temporary Customer Service Assistant | REFY BEAUTY |UK
Temporary Customer Service Assistant | REFY BEAUTY | UK
KEY RESPONSIBILITIES
- Reply to customers on all platforms, consistently providing the highest standard of customer service and upkeeping with our REFY tone of voice
- Achieve and maintain daily performance targets
- Report back on any patterns of customer feedback or common issues raised by customer issues to the Customer Service Manager
SKILLS, KNOWLEDGE AND EXPERIENCE
- Customer-focused with strong communication skills
- Team player with a positive mindset, thriving in a fast-paced environment
- Solution-oriented problem solver, demonstrates initiative
- Confident in meeting departmental targets and maintaining performance under pressure.
- Adaptable to various software platforms with 1+ years of customer service experience.
WORKING HOURS
- Core Hours: Monday to Friday, 10:00 AM – 4:00 PM.
- Temporary Split Shifts: For approximately 3 weeks, starting Thursday 21st November, we will operate split shifts to support our busy Black Friday and Cyber Monday period.
- Shift A: 6:30 AM – 2:30 PM (office-based)
- Shift B: 2:00 PM – 10:00 PM (remote)
- These shifts will alternate weekly, and you must be available to work both shifts. You’ll be notified in advance of your schedule each week.
- After the 3-week period, core hours will resume.
WHAT MAKES US ‘REFY’
Community First: We prioritise community and collaboration.
Lead Don’t Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.
Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.
Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.
REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
Department
Customer Service
Employment Type
Fixed Term – Full Time
Location
Manchester
Workplace type
Onsite
