Therapist For Lgbtq Hotline Wfh Empact (Remote)

Company: EMPACT – Remote | WFH

Job Overview

Join our dedicated team as a Therapist in our LGBTQIA Call Center, where you will provide vital support to individuals reaching out to our suicide hotline. Your expertise in crisis intervention and assessment will be essential in recommending appropriate services to those in need, all while working remotely to make a difference from the comfort of your home.

Key Responsibilities

• Promptly and professionally answer all hotline calls, ensuring efficiency and customer satisfaction.
• Effectively assess the clinical needs of callers, providing safe and impactful interventions.
• Complete thorough clinical documentation, contributing to data collection and reporting for funders.
• Collaborate with internal and external clients while maintaining a positive, flexible approach.
• Monitor callers on a 72-Hour Suicide Watch and conduct safety follow-ups as required.
• Be available to extend your shift in crisis situations or when paperwork is pending.
• Attend required meetings and training sessions, which may include evenings and nights.
• Assist in the training of new staff under the direction of the hotline clinical coordinator.
• Utilize downtime to complete necessary tasks that enhance the Crisis department or agency.
• Participate in in-person meetings and agency events as requested.

Required Skills

• Exceptional oral and written communication capabilities.
• Strong customer service focus with problem-solving skills.
• Ability to document detailed information and multitask effectively.
• Calm and collected demeanor in high-pressure situations.
• Empathetic and respectful interaction with diverse populations, regardless of background or identity.
• Professional conduct consistent with ethical standards and agency policies.

Qualifications

• Master’s Degree in Counseling, Social Work, or a related discipline is required.
• A minimum of 3 years of experience in the behavioral health sector.
• Previous crisis intervention experience is preferred.
• Supervisory and program development experience is advantageous.

Compensation And Benefits

• Generous paid time off (15 days in the first year) and 10 paid holidays annually.
• Comprehensive medical, dental, and vision insurance plans.
• 403(b) retirement plan with a retirement allowance.
• Company-paid life and long-term disability insurance, including optional coverages.
• Tuition reimbursement, elder care assistance, pet insurance, and a variety of additional benefits aimed at supporting your well-being.

Company Culture And Values

Our organization is committed to fostering a supportive and inclusive environment, where every team member is valued and encouraged to contribute. We believe in building positive relationships with both internal staff and external partners, ensuring a collaborative approach to our mission.

Career Growth Opportunities

In this role, you will have the opportunity to enhance your skills through training and development initiatives. You will also play a pivotal role in mentoring new staff, contributing to career advancement within a reputable organization known for its dedication to improving the lives of individuals in crisis.

Employment Type: Full-Time