Tools Activation Manager (Remote)

Job description / Role

About the role

Job Purpose: responsible for the coordination in the management and evolution of the strategic tools used within the GDO organization of Orange Business Services.

Key Tasks and Responsibilities:
– Consolidation and specification of requirements for specific tools and tool evolution for GDO
– Project Management of tool changes and evolutions within GDO – including consolidation and coordination of requirements, release testing, acceptance and rollout across GDO
– Business analysis within GDO for tool requirements and interfaces between tools
– Unique interface between GDO and tool business owners and development organizations (MOA/MOE)
– Communication of tool road map within GDO
– Close interaction with GDO Process Owners and Governance to ensure tools strategy aligned completely with business needs
– Guarantor for training materials, training, support process documentation and best practice of specific tool usage within GDO
– Guarantor for appropriate KPIs related to tool usage and extracts and expertise to support data integrity activities
– Advocacy for tool usage and evolution

Job Contacts:

Within Orange Business Services:
– CS&O Management, MSC Management, GDO Teams, Service Desk Teams, CSMs, Professional Services, Procurement, Finance, MOA/MOE, IT&S

Outside Orange Business Services:
– Vendors, 3rd party

– B.Sc. Computer, Telecommunication or Electronics engineering/IT degree or equivalent
– Project management experience. Formal qualification an advantage
– Technical background in server, application, security or infrastructure solutions or in operational processes and support
– Strong analytical skills
– ITIL aware
– Formal qualification an advantage.
– Proven excellent attention to detail and drive to deliver quality solutions to deadlines
– Fluent in English. Written and spoken
– French is a must.
– Strong team spirit
– Strong initiative and self motivation
– Stable to work independently
– Excellent communication skills

Department
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.