Training Specialist (Remote)

COMPANY OVERVIEW:

Building upon more than 50 years of industry-leading experience, Aspect is reimagining workforce management tools with a new approach to innovation.

We’re proud of our technology, but we take even more pride in the talented team that makes it all possible. The Aspect team embodies our heart of innovation, made up of bright and determined creative-thinkers committed to putting people at the center of every work process.

The only way to build exceptional workforce technology is by giving employees the space to be just that—exceptional. We believe in promoting a workplace built upon empowerment, collective growth, and autonomy, ensuring every individual has space to shine and put their best foot forward. If you’re interested in being part of an outstanding team creating best-in-class workforce technology, you’re in the right place.

POSITION OVERVIEW:

We are seeking a dynamic and highly skilled Training Specialist to join our team. This role will be pivotal in ensuring efficient onboarding experiences for our customers, driving adoption of our products, and delivering comprehensive training sessions. The ideal candidate will possess a blend of technical proficiency, strong communication skills, and a background in customer service.

KEY RESPONSIBILITIES:

• Contact Center acumen – In-depth understanding of contact center operations, including familiarity with customer service processes, workflows, and technologies. Ideally familiar with Aspect products.
• Tool Content Creation Proficiency – Proficient in creating compelling and easy-to-understand training materials using various tools and platforms. Adobe Captivate is preferred, Cypher LMS is highly preferred.
• Communication Skills – Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
• Training delivery – Experience in delivering engaging and informative training sessions to diverse audiences, ensuring maximum knowledge transfer and understanding.
• Agile Work Dynamics – Ability to thrive in a fast-paced and dynamic work environment, adapting quickly to changing priorities and requirements.
• Customer Care Background – A must-have background in customer care, providing insights into customer behavior, needs, and preferences to tailor onboarding and training strategies effectively.
• MS Suite proficiency

IDEAL QUALIFICATIONS:

• 4+ WEM or WFM industry domain experience
• 4+ years relevant experience in CcaaS, UcaaS, or SaaS space preferred
• Light travel as needed
• Bachelor’s Degree in Education or Information Technology or related work experience preferred.
• Ability to pass a background check may also be required.