Travel Consultant Inbound Sales | RIVIERA TRAVEL | Worldwide

Role Purpose:

As Travel Consultant/Inbound Sales, you will deliver an Industry led service to our customers by following up all customer lead interest in our products, offering a wealth of knowledge and experience and guide our customers/partners into booking a Riviera holiday that’s perfect for them.

This role sits within our Careers Pathways framework and therefore includes a 3-week induction training period for all successful candidates. This will take place at out Burton on Trent office.

Key Responsibilities:

• You will be responsible for dealing with all inbound customer enquiries and converting these to bookings, as well as giving advice via live chat and email.
• Identifying customer needs and matching them to a suitable product
• Building rapport with our customers and partners by providing professional, informative, and friendly responses to enquiries, remaining professional, courteous and conscientious throughout
• You will receive inbound calls from our customers and continue to own the relationship with those customers.
• Make outbound calls to customers to follow up on potential bookings.
• Update our internal systems with accurate and crucial information.
• Ensure all enquiries are dealt with quickly and efficiently in line with SLAs and with the best outcome for the customer.
• Uphold Riviera’s values within every aspect of the role. Delivering exceptional experiences both internally and externally
• Work towards a sales target which is in line with our company target, ensuring all leads are followed up within SLA’s.

Skills, Experience & Competencies

• Alongside a passion for travel you will have demonstrable Sales experience gained in a target driven environment preferably within the travel industry, however, we will consider other sectors too.
• You will be able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life.
• You will have Impeccable verbal and written communication skills and strong attention to detail.
• Have a thirst for knowledge and expanding your experience.
• Resilient to challenges and setbacks – this is a sales role; you’ll need to stay motivated when things feel like they’re not going your way.
• Comfortable working with systems and a good level of literacy with Microsoft Office tools
• Capable of managing own workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordingly.
• Proven ability to identify customer needs through questioning and information gathering to really nail that data capture!
• The motivation to go above-and-beyond for our customers and the team are equally as important in this role.

Job Types: Full-time, Permanent

Pay: From £22,317.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home