Travel Consultant (Remote)

Job Description
This role is a CS Everywhere – Work from Home setup with unlimited access to Cloudstaff Offices when you need it. CS Everywhere includes Fiber Internet, Backup Internet, UPS, PC/Laptop. Ability to use the office when there are Internet or power issues. Pop in and have a coffee with teammates.

We are seeking a Travel Consultant for a travel company that specializes in providing a wide range of travel services to individuals and organizations. They offer services such as vacation packages, tours, airline ticketing, hotel reservations, and other travel-related services to assist travelers with their various travel needs, including trips to Japan and other destinations.

● Book/Change Domestic & International reservations for air travel, hotel, car rentals and trains.
● Highly skilled on Sabre GDS.
● Excellent oral and written English communication skills.
● Japanese communication skills a plus.
● Strong worldwide geography knowledge.
● Able to troubleshoot, problem solve and make decisions.
● Able to work under pressure and multitask with a sense of urgency while maintaining a professional rapport.
● Creativity with “Critical Thinking Outside the Box”, detail-oriented and takes pride in their work.
● Passion for Excellence in Customer Service.
● Promote/offer fares, rates and suppliers that match the client’s travel program policies and negotiated contracts.
● Up to date with airlines rules and regulations and current affairs.
● Able to read travel policies and take appropriate actions.
● Experience in handling last minute travel requests/changes and flight cancellations/delays.
● Accepting, and adapting to change quickly and professionally.
● Experience with US and International markets.
● Completely comfortable and adept in a technology focused environment.
● Effective strong consulting skills and the ability to listen to clients’ needs while also offering confident recommendations.
● Strong work ethic – works to deadlines and not hours and good time management skills.
● Flexibility to work outside standard business hours.
● Have a ‘team player’ approach and collaboration skills.
● Bubbly personality and great energy!

Qualifications and Requirements
● Working hours are 8:45 am to 5:30 pm Pacific Time with 45 minute lunch
● Minimum 2-4 years experience in Sabre
● Minimum 2 -4 years experience in Corporate Travel.
● Must be flexible in working 24/7 support.
● Excellent oral and written English communication skills.
● Japanese communication skills a plus.
● Should be familiar with travel geography.