Travel Sales Consultant (Remote)

Are you a seasoned Travel Sales Consultant with experience in destinations across Africa, North/Central/Latin America, or Oceania? Join our team at Hayes & Jarvis, where you’ll be selling a premium, unforgettable product. We’re looking for a motivated individual to become part of our sales team. This is a remote position based in the UK!

As our Travel Sales Consultant, you will get to know our guests’ travel dreams and understand what makes them tick, and from there, create a tailor-made proposal based on their personal interests and your first-hand knowledge and travel experiences.

This is a fantastic opportunity if you love talking about travel and enjoy planning trips and making travel dreams come true! Your goal is to generate sales and ensure all guests return home having had an enchanting travel experience which exceeded their expectations, and thus motivates them to return as our guests again.

Hayes & Jarvis Is a passionate, vibrant and innovative company specialising in creating exceptional tailor-made journeys for discerning travelers to more than 50 countries in Asia, Africa, The Americas, and Oceania. Founded in 1952, we have made the travel dreams of thousands of guests from around the world come true and can boast to be one of very few travel operators with a 5 star Turstpilot score.

Hayes & Jarvis are part of Travelopia, the world’s leading collection of experiential travel brands. We rely on outstanding team members who are passionate about what they do and committed to providing excellent service. We are a multicultural team with 160 individuals from 17 nationalities working from our offices in the USA, Germany, Australia, South Africa, Costa Rica, India, Argentina and Kenya.

What you will be doing:

• Developing, growing, and leading your own sales pipeline by delivering excellent customer service to repeat bookers and new enquiries. Establishing rapport and identifying our guest’s needs are key objectives to closing the sale.
• Follow up on incoming and existing enquiries with our guests, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build important relationships.
• Prepare detailed, accurate, and high-quality itineraries, reflecting the guest’s interests, and selecting the most appropriate flights, accommodations, and excursions.
• Use a variety of sales techniques and communication methods to convert bookings.
• Administration duties required to complete bookings and itinerary.

What we are looking for:

• Previous travel industry, sales or customer service experience with international people.
• Must have some travel experience/product knowledge of African or American destinations.
• The highest level of tenacity, curiosity, and strong work ethic.
• Experience working closely with high-end guests to create tailor-made trips using first-hand knowledge and personal expertise.
• Excellent listening/communication skills and the ability to bring travel experiences to life and build trust.
• Reaching the minimum goal is never enough and you strive to go above and beyond.
• Genuine passion for excellence in customer care.
• Good understanding of the full sales cycle in a consultative approach.

Join us and in return you will be rewarded with:

• Competitive salary and uncapped commission
• 33 days annual leave that increases with length of service (including bank holidays )
• An enhanced employer contribution pension scheme
• Progression Plan – personal development is key within Hayes & Jarvis
• Travel benefits and retail discounts

Our dedication to equity, diversity & inclusion

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations in a timely and confidential manner. Information received will be handled with the utmost discretion.

To request accommodations, please contact our team at Talent@Travelopia.com

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