Uc Cloud Support Engineer (Remote)

Job description / Role

About the role
– Providing technical support to customers via various channels (e.g., email, chat, phone) and resolving their cloud-related Incidents and needed Change Requests.
– Troubleshooting and resolving issues related to Cloud infrastructure, networking, security, SAAS & PAAS.
– Collaborating with cross-functional teams to escalate and resolve complex technical issues.
– Monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency.
– Contributing to the development of knowledge base articles, documentation, and best practices.
– Assisting customers with cloud service onboarding, configuration, and migration.
– Conducting root cause analysis and providing recommendations to prevent recurring issues.
– Staying updated with the latest cloud technologies, trends, and best practices.
– Participating in on-call rotations to provide 24/7 support to customers.
– Maintaining a high level of customer satisfaction by delivering timely and effective solutions.

About you
– Very good interpersonal and communication skills
– IT background (Engineering, Computer Science or Similar Education)
– Strong knowledge of cloud computing platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
– Proficiency in troubleshooting and resolving issues related to cloud infrastructure, networking, security, and application deployment.
– Familiarity with scripting languages like Python, PowerShell, or Bash for automation and infrastructure management.
– Understanding of virtualization technologies like VMware or Open Stack.
– Strong problem-solving and analytical skills to diagnose and resolve complex technical issues.
– Excellent communication skills to effectively interact with customers and internal teams.
– Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
– Relevant certifications such as AWS Certified Solutions Architect, Azure Administrator, or Google Cloud Certified – Associate Cloud Engineer can be beneficial.

Department
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.