Us Customer Support Expert (Remote)

Us Customer Support Expert | Healthcare Hiring Firm | Worldwide

Summary

We are a Healthcare Organization based in North Carolina. We are looking for a US Customer Support Expert to take on full responsibility for creating, planning, and executing customer/client relations strategies to maintain and enhance the perception of our company among referring providers and patients.

Note: Only candidates who submit responses to the application questions will be considered. Please make sure to share these responses.

Job Description

Responsibilities:

• Studying the organization’s objectives, promotional policies, and needs to build public relations strategies that influence public opinion and promote products, ideas, and services.
• Write press releases, media announcements, speeches, and other PR copy
• Prepare presentations for media briefings and other meetings
• Enhance brand image through Patient Care stories/Media Engagement and brand.
• Create new & improved communication methods for entire concepts, stories, and messaging for both external and internal key events and campaigns.’
• Manage and oversee the proper delivery of services to clients, and educate and update employees on healthcare programs and other promotional plans
• Organize and oversee company events such as campaigns, seminars, and conferences
• Improve the quality of the company’s voice via different online and offline channels
• Conduct research and public opinion
• Monitor and analyze the effectiveness of PR campaigns and communicate insights to management
• Build and maintain relationships with targeted clients
• Collaborate with external stakeholders (patients)
• Conferring with managers to identify trends and group interests and provide advice on business decisions.
• Serve as a first contact person for all media queries
• Provide effective crisis management solutions at the time of need
• Track engagement across various platforms and make data-driven decisions.
• Create budget for communication purposes and ensure compliance.

Requirements:

• A bachelor’s degree in pharmacy, biology, marketing, journalism, or mass communication is highly preferred
• An experienced person working across functions of PR/Corporate Communications
• Must have excellent letter-writing skills and good computer literacy.
• Exposure to the healthcare industry (preferably a healthcare company) is desired
• Experience in managing operations involving multiple stakeholders across all levels
• Experience with diverse social media platforms
• Is a go-getter and passionate about delivering in an ever-changing, complex & dynamic environment.
• Is comfortable with ambiguity, and demonstrates strong perseverance to achieve results.
• Strong strategic and conceptual thinking and ability to plan, organize, and execute
• Attention to details

Job Type: Full-time

Pay: ₹35,000.00 – ₹45,000.00 per month

Benefits:

• Work from home

Schedule:

• Monday to Friday
• Night shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• How would you rate your written communication skills? Which communication examples can you give to support your rating?
• What is your approach to building and maintaining long-term relationships with customers?

How do you ensure customers remain satisfied and engaged with our products/services?

• Have you taken an accent reduction course? If yes, please share your experience about it.
• How do you manage and prioritize multiple customer inquiries at once?

Describe any techniques or tools you use to stay organized and ensure timely response

• Explain a time when you resolved a challenging customer complaint.

What was the situation, what steps did you take, and what was the outcome?

• How do you handle difficult conversations with customers, especially when you can’t meet their requests?

Describe your approach to managing expectations and maintaining a positive relationship.

• What does excellent customer service mean to you, and how do you embody this in your work?

Provide an example that illustrates your commitment to customer satisfaction.

• How would you handle a high-priority customer issue if your manager or support resources were unavailable?

Describe your approach to handling situations independently.

• Describe your experience working with cross-functional teams to address customer needs.

How do you ensure alignment and collaboration with other departments?

Experience:

• US Client/Customer Relationship Management: 4 years (Required)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home