Role: User Researcher

Location: UK, Remote

Contract: 37.5 hours, permanent with flexible working

Salary: £31,000 – £36,000, plus benefits

Before you read on, we want to let you know that we are committed to making Substrakt an inclusive and welcoming workplace for all. Read more about our commitment to inclusivity.

We welcome and encourage job applications from people of all backgrounds. Even if you’re thinking that you haven’t got all the skills required, you should still apply. You probably do have the skills and we’d love to get your application.

We are looking for a passionate and inquisitive User Researcher to join our team at Substrakt. In this role, you will play a crucial part in understanding our clients’ users and informing our design and development processes.

As a User Researcher, you will conduct qualitative and quantitative research to gather insights, identify user needs and behaviours, and help shape our digital strategies. You will collaborate closely with designers, developers, and strategists to build a deep understanding of users and ensure that our solutions effectively address their challenges.

This position is ideal for someone who has experience in conducting user research, enjoys working analytically, and is excited about contributing to meaningful cultural experiences through digital platforms.

Key Responsibilities:

• Design and conduct user research initiatives according to a brief including interviews, surveys, usability testing, and focus groups.
• Analyse and synthesise research findings to generate actionable insights for the team.
• Collaborate closely with clients to understand their objectives and help define user-centric goals for projects.
• Create user personas, journey maps, and other tools to communicate research findings and user insights effectively.
• Maintain an awareness of industry trends and best practices in user research, and apply this knowledge to improve our methodologies
• Advocate the value of user research through webinars, conferences and articles

Requirements

• Experience or hands-on experience in user research, UX design, or related fields.
• Proficiency in various research methods including interviews, surveys, usability testing, and observations.
• Strong analytical skills and the ability to synthesise qualitative and quantitative data.
• Experience creating user personas and journey maps, and using them to inform design decisions.
• Familiarity with tools such as SurveyMonkey, Maze, Optimal Workshop, Optimizely, HotJar, and Excel or similar.
• Ability to communicate complex ideas in a clear and engaging manner.
• Experience working in an agency or similar environment where flexibility and collaboration are key.
• Curious and have a deep empathy for users’ needs and challenges.
• Enjoy working collaboratively and can build strong relationships with cross-functional teams.
• Have a proactive approach to problem-solving and a desire to improve digital experiences for users.
• Are interested in the business of arts and culture.

This is a fully remote position, with the opportunity to attend an office in Birmingham, but you must have the right to work in the UK.

Benefits

• Fully flexible working patterns, agreed in advance and available from day 1, including part-time hours, condensed hours, flexible start and end times and 100% remote working. We’ll discuss this with you upfront, so you can feel comfortable knowing a role at Substrakt will give you the work life balance you want.
• 25 days annual leave (plus public holidays) and no fixed holiday dates, so you can use your leave when it suits you. Plus, your holiday will increase by a day for every two years you are part of the team.
• Never work your birthday again, we give you a day off.
• Enhanced parental, maternity, paternity and adoption leave policies.
• Access to an annual profit share scheme.
• A health plan for you and the family.
• Annual allowance of £500 to spend on books, courses, conferences and training – anything that helps you build skills to thrive in your role – and 6 days off per year for you to focus exclusively on your professional development.
• Monthly health and wellbeing allowance of £50 to spend on anything that helps you feel your healthiest and best self. This includes anything from hobbies, to the gym, to childcare, talking therapy, a donation to a cause you care about, entertainment or a nice dinner!