Virtual Assistant Operations Manager (Remote)

Location: Remote Phillipines

Salary: $1,200 – $1500 per month

To hire before end of January 2025

We are seeking a highly organized, proactive, and results-driven Operations Manager/Virtual Assistant to oversee the smooth functioning of our team and operations. This individual will play a critical role in ensuring deadlines are met, team members are held accountable, and processes are optimized to achieve our ambitious goals. The ideal candidate is strict, operates with a strong sense of urgency, and isn’t afraid to make tough decisions to drive performance and results. If you thrive in a fast-paced, high-performance environment and have a passion for operational excellence, this role is for you.

Key Responsibilities

Team Management & Accountability

• Act as the central point of accountability for ensuring tasks are completed on time and team members adhere to schedules.
• Proactively identify bottlenecks and inefficiencies, and take swift action to address them.
• Hold team members accountable for their performance, including reassigning or removing individuals from projects and teams when necessary to maintain productivity and alignment with goals.
• Foster a results-driven team culture focused on achieving objectives efficiently.

Hiring, Training, and Documentation

• Lead the recruitment process, from sourcing and interviewing to onboarding new team members.
• Develop, maintain, and improve training materials and operational documentation to ensure seamless knowledge transfer and process consistency.
• Conduct training sessions to prepare new hires and upskill existing team members.

Communication & Reporting

• Manage the weekly company newsletter, ensuring consistent, clear, and professional communication.
• Prepare detailed weekly reports tracking team member performance, project status, and key activity metrics.
• Collaborate across departments to ensure alignment and transparency in operations.

Customer Support

• Handle customer service inquiries with professionalism and efficiency, providing prompt resolutions to client concerns.

Product Testing

• Test new product features and provide detailed feedback to enhance functionality and user experience.

Desired Traits

• Sense of Urgency & Accountability: A driven individual who thrives under pressure and takes a proactive approach to ensure deadlines and timelines are met without compromise.
• Strong Leadership & Decision-Making: Confident in holding team members accountable, addressing underperformance, and, when necessary, reassigning or removing individuals from projects to maintain productivity and efficiency.
• Strict & Results-Oriented: Firm in upholding standards and processes, with a focus on achieving goals and optimizing team performance.
• Adaptability: Flexible and capable of adjusting to shifting priorities and schedules, especially when working with a remote, multi-time-zone team.

Requirements

• Experience & Skills:

• Proven experience in operations management, virtual assistance, or a similar role.
• Strong organizational and multitasking skills.
• Exceptional written and verbal communication abilities.

• Aggressive in meeting deadlines and timelines, with a results-oriented mindset.
• Willing to work hard and long hours if necessary to meet the demands of the role.