Virtual Csr Assistant (Remote)

Virtual Csr Assistant | Tasks Expert Virtual Employee Services Pvt. Ltd | India

Job description

About Company

Company Profile : https://tasksexpert.com

Tasks Expert is a USA-based offshore virtual assistant company established in 2017 with a delivery center located in Mumbai, India. As a leading full-time offshore virtual assistant company, we provide 24/7 services to small, mid-sized, and large businesses, as well as busy professionals and entrepreneurs around the world.

Job Summary:

We are seeking a detail-oriented and proactive Virtual Assistant with a strong background in Customer Service. The ideal candidate will assist with a variety of administrative tasks while ensuring exceptional service delivery to our customers. If you are an organized multitasker who thrives in a remote work environment and has a passion for helping customers, this role is perfect for you.

Key Responsibilities:

Customer Support: Handle inbound and outbound customer queries via email, chat, or phone, resolving issues and ensuring customer satisfaction.

Administrative Support: Assist in managing schedules, responding to emails, and handling other clerical duties.

Data Entry & Management: Maintain and update customer databases, ensuring accuracy and confidentiality of information.

Problem Resolution: Address customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Order Processing: Assist in tracking orders, processing returns, and managing customer inquiries related to product or service delivery.

CRM Management: Use Customer Relationship Management (CRM) software to track and manage customer interactions.

Social Media Support: Monitor and respond to customer inquiries on social media platforms when required.

Reporting: Provide reports on customer feedback, queries, and overall service performance.

Collaboration: Work with other team members and departments to ensure smooth operations and excellent customer experience.

Qualifications:

Proven experience as a Virtual Assistant, Customer Service Representative, or similar role.

Excellent verbal and written communication skills.

Proficiency with CRM systems (e.g., Zendesk, Salesforce) and office software (e.g., Google Workspace, MS Office).

Strong organizational skills with an ability to multitask and manage time effectively.

Ability to work independently and manage various priorities in a fast-paced remote environment.

High attention to detail and problem-solving skills.

Basic knowledge of social media management is a plus.

Key Competencies:

Customer-oriented with a passion for delivering high-quality service.

Strong problem-solving abilities.

Ability to remain calm and professional in challenging situations.

Excellent time management and organizational skills.

Tech-savvy and adaptable to new software/tools.

Previous experience in a customer service role (CSR) is a must.

Job Title: Virtual CSR Assistant

Location: Hybrid

Job Type: Full-Time / Part-Time

Reports to: Team Lead

Job Location: Navi Mumbai Mahape

Shift time : 4am – 1pm( Flexible work hours)

Contact Number : 98332 35046

Email id : rani.hr@tasksexpert.org

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,809.19 – ₹43,698.56 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Application Question(s):

• How much total relevant experience do you have?
• What is your current CTC?
• What is your expected CTC?
• Notice period (if any)
• Are you willing to relocate/commute to Navi Mumbai Mahape ?

Work Location: In person

Application Deadline: 09/11/2024
Expected Start Date: 14/11/2024

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home