Virtual Engagement Operations Manager (Remote)

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Competitive salary based on experience
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and business outcomes
• Engage with a diverse team and clientele, enhancing your professional network
• Work in a dynamic environment focused on operational excellence and strategic initiatives

What To Expect (Job Responsibilities)

• Manage multiple teams of virtual engagement specialists and supervisors, providing guidance and performance management
• Lead the implementation of new initiatives to enhance business value and client engagement
• Collaborate with various departments to achieve the overall objectives of the team
• Serve as the primary contact for compliance, controls, and legal matters
• Develop performance dashboards in partnership with data and analytics teams

What Is Required (Qualifications)

• Minimum of 5 years of management experience
• Strong leadership, communication, and interpersonal skills
• Ability to manage multiple initiatives with competing priorities
• Exceptional analytical, problem-solving, and organizational skills
• Proven experience in banking operations with a focus on virtual engagement

How To Stand Out (Preferred Qualifications)

• Knowledge and experience with Business Banking products, systems, and tools
• Experience managing managers
• Call center management experience
• Experience in a large, matrixed organization or across business functions

#Banking #FinancialServices #OperationsManagement #CareerGrowth #ClientEngagement

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