Vodafone Cash Operations Senior Specialist (Remote)

Job description / Role

Role

– Onboard new distribution channels and design operating model ensures optimum performance for all channels and customer touch points and reflects positively on Customers complains reports.
– Manage end to end contracts life cycle ensuring full delivery to partner bank within the duration set by Central Bank of Egypt reflects positively on Missing Contracts reports.
– Set operational framework and work closely with all stakeholders to continuously streamline all processes to support the business unit revenue, profit and quality targets.
– Spearhead consumer products projects contributing to service enhancement, design operating models, robust technical support model and SLAs ensure highest availability and proactive issues detection reflects positively on incidents’ reports.
– Manage all product’s foundations ensuring constant product availability across all channels in terms of Cash, E-money and system, improving customer complaint reports and product KPIs.

Core competencies, knowledge, and experience:
– Strong interpersonal skills, Internal & External Stakeholders management and communication skills
– Strong analytical skills and critical eye
– Change management skills.
– Strong knowledge of Fintech market landscape, competitive environment and internal structure/processes.
– Mobile Payments Eco system strong understanding
– Problem solving and crisis management skill

Must have technical / professional qualifications:
– Project management
– Process design and service improvement
– Fintech/ Banking background is a plus
– Recon. & Settlement/ accounting basics.

Together we can

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.