Waiter Saudi National (Remote)

Job description / Role

Company Description

ibis Yanbu, located in Yanbu, Saudi Arabia, is a welcoming hotel that offers modern accommodations and exceptional service. With 164 rooms and 16 Family Suites, we provide the comforts of home, including free WiFi and the exclusive Sweet Bed by ibis. Guests can relax by the swimming pool on our terrace, enjoy snacks and beverages at the bar, and savor delicious dishes at the ibis restaurant. We serve breakfast from 6 AM to noon to ensure our guests start their day in Yanbu on a productive note.

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Do what you love, care for the world, dare to challenge the status quo!

Job Description

– Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
– Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
– Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
– Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
– Handles the guest greeting upon arrival and their seating through the hostess.
– Ensures that under no circumstances the entrance is left unattended.
– Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
– Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
– Reports cleanliness and maintenance issues to the immediate Supervisor.
– Handles guest complaints as per instructions or consults the immediate Supervisor.
– Does all mise-en place work according to the whole day service requirements.
– To report any equipment failures/problems to the Maintenance Department.
– To pass any maintenance requests to the Maintenance Department.
– To participate in any Training/Developments schemes as recommended by senior management.
– Attends all regular departmental briefings and contributes to an open communication within the assigned team.
– To treat guests and colleagues in a polite and courteous manner.
– To observe high standards of personal hygiene.
– To maintain clean and organized side stations at all times.
– To anticipate customers’ needs.
– To be flexible in assisting around different areas of the hotel.
– Familiar with the company’s internal policies and safety procedures
– Helps in other areas of the Hotel if the situation requires.
– To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.
– Be familiar with all related company documentation and especially with the relevant Operational Standards for the department.
– To carry out any other reasonable duties and responsibilities as assigned.

– Saudi National.
– Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
– Basic English skills are a must.
– Strong passion for the Hospitality Field.
– Excellent interpersonal and communication skills.
– Is a team player that contributes to and proactively assists co-workers.
– Ability to work a flexible roster depending on departmental needs.
– Ability to focus attention on guest needs, always remaining calm and courteous.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels’​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.