Warehouse Logistics Supervisor (Remote)

In this position you will….

oversee efficient warehouse and logistics operations, ensuring seamless processes and successful outcomes for the Malaysia market. Your focus will be on optimizing warehouse management and logistics to provide outstanding services. You’ll collaborate with a team to drive and implement the best practices.

You will be responsible for…

Defining operations strategy at a country level in-line with regional strategies, specifically to:

• Setup & optimize operational processes & procedures to support scalability.
• Establish and manage warehouse, logistics, and supply chain networks for devices (phones, tablets, PC’s, etc.) in close collaboration with the global team
• Continuously enhance customer experience whilst balancing costs
• Setup and foster relationships between service managers, 3 rd party networks to ensure customer expectations are met
• Understand client requirements and objectives, translating them into operational requirements
• Identify operational risks factors early and implement mitigation or contingency plans
• Report to the executive team and/or client teams on results, risks and opportunities identified
• Overseas warehouse management, ensuring efficiency inventory control, storage, and distribution processes
• Manage repair logistics, coordinating timely and effective repairs and replacements.
• Optimize logistics operations to ensure timely and cost-effective delivery and distribution of devices

For you to be successful…

We expect you to be able to demonstrate the following key competencies

Customer focus

• Understands the importance of customer feedback and appreciates their points of view
• Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.

Collaborative

• Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.
• Listens, encourages, and is respectful of others when working together.

Communication

• Communicates clearly and actively listens to others.
• Communication is specific and fact based using a style appropriate for the audience.
• Concise in communicating and references relevant information tailored to the audience to support points.

Adaptable

• Adapts to changes quickly, flexibly, and easily.
• Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don’t go to plan.

Literacy (Digi, Tech & Data)

• Proficient and competent in navigating and using digital, data and technology tools and software applications relevant to role including performing basic trouble shooting strategies

Qualifications

You will require the following qualifications and skills

• Min 4 years of experience managing Supply Chain with good understanding of warehouse operations, procurement and vendor management
• Experience with managing teams will be preferred
• Experience in mobile and consumer electronics service sector will be advantageous
• Collaborative and focused on delivery
• Strong communication skills and fluent in English & Malaysia
• “Can-do” proactive attitude with the determination to see through change.
• Self-motivated and ability to influence stakeholders under dynamic and fast paced environment.
• Ability to work effectively across a complex matrix organization and establish strong working relationships with internal and external stakeholders.