Website Operations And Project Manager (Remote)

Website Operations And Project Manager | Activate Talent | Philippines

Job Title: Website Operations and Project Manager

Work Hours: US Business Hours

Salary: Based on experience

Overview of the Role:

We’re looking for a proactive Website Operations and Project Manager to elevate our eCommerce site’s functionality, stability, and customer experience. In this hands-on role, you’ll oversee site operations, manage integrations, and lead quality assurance, collaborating with internal teams and vendor partners to deliver a seamless, user-friendly experience. This is an ideal opportunity for a data-driven self-starter with a technical mindset, strong follow-through, and a knack for troubleshooting, ready to make measurable impacts in a fast- paced environment.

Responsibilities:

1. Website Operations, Customer Experience and Vendor Coordination

• Oversee site functionality, performance monitoring, and user experience improvements using tools like Microsoft Clarity and Noibu.
• Implement upgrades that make our website intuitive and engaging, continuously enhancing the customer journey.
• Coordinate with key vendors (Kalio Commerce, Fulfil ERP, Yotpo, Noibu, CRO agency) to align projects with business and operational goals.

2. Project and Issue Management

• Lead project workflows to ensure on-time, on-budget completion with a focus on customer experience.
• Serve as the main communicator across teams, sharing updates and insights to support informed decision-making.

3. Quality Assurance and Testing

• Own QA/QC processes, conducting comprehensive testing on site updates, ERP integrations, and third-party tools.
• Perform regression testing and resolve technical issues to ensure site reliability and a smooth customer experience.

4. Data and Analytics Oversight

• Manage Google Tag Manager and Google Analytics setups, ensuring accurate tracking, reporting, and actionable insights.
• Develop dashboards to monitor KPIs like conversion rates and AOV, driving data-based customer experience enhancements.

Success Measures:

• Key Metrics: Achieve improvements in conversion rates, AOV, and maintain high service levels for project and issue resolution, with a focus on enhancing customer experience.
• Performance Benchmarks: Ensure site stability and optimal user experience through rigorous QA/QC processes, meeting uptime and load time goals.

• Experience in eCommerce project management, website operations, or a related role.
• Proven expertise in quality assurance, testing, and customer experience optimization, with strong troubleshooting skills.
• Proficiency in Google Tag Manager, Google Analytics, and data performance tracking.
• Familiarity with project management tools like ClickUp or Basecamp is a plus.
• Nice-to-Have: Technical SEO knowledge to support search visibility and organic traffic growth.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home