Windows System Administrator (Remote)

About the Company:

Moksh Infotech, a premier global outsourcing services company based in Ahmedabad, India, is seeking a seasoned Windows System Administrator to join our dynamic team. This full-time, work-from-home position offers the opportunity to provide top-tier support to our diverse clientele, primarily based in the USA. The ideal candidate will possess a strong command of the English language, both spoken and written, and be flexible to work in various shifts to meet our clients’ needs.

Key Responsibilities:

• Provide L2/L3 as part of Moksh Tech’s leading MSP & Software Development services.
• Support and manage Active Directory, including group policy, PowerShell scripting, and domain trust.
• Handle server roles & features, regular support operations, and end-user support calls.
• Manage Exchange, EUS, AD, O365, O365 Migration, Azure AD, and Azure AD sync.
• Azure Migration.
• Oversee MDM, DHCP, Firewall, Windows Servers, and Virtualization (Hyper-V / VMware).
• Conduct backup and patch management operations.
• Utilize ticketing systems and RMM tools effectively.
• Understand and support VOIP Services, with a preference for candidates with Call Center experience.
• Manage remote access solutions, including Microsoft RDS and Cyberoam Firewall administration.
• Troubleshoot ISP-related issues and coordinate with vendors.
• Maintain a comprehensive knowledge of managed services & multi-tenant support environments.

Required Technical Experience:

• 5+ years of experience in a Windows System Admin role.
• Microsoft Certification is a must.
• Experience with Microsoft licensing and working with vendors in a support role.
• Excellent troubleshooting skills and experience in resolving complex technical issues.

Preferred Attributes

• Ability to manage multiple projects simultaneously with great attention to detail.
• Strong organizational skills and a team-player mindset.
• Critical thinking skills and the ability to provide empathetic customer support.
• Positive and courteous demeanor with a service-oriented approach.
• Openness to constructive criticism and learning from experience.
• Flexibility to work in any shift, US Day Shift

Additional Requirements

• This is a full-time, permanent, and remote position.
• Candidates must have a reliable power backup.
• Must possess a well-maintained Laptop/Desktop with a minimum of 100 MBPS broadband internet connection.

How to Apply

Interested candidates should visit www.mokshtech.net to submit their application. Please include your resume, Microsoft Certification details, and any relevant work samples or portfolios.

Moksh Tech is committed to providing unique value-added outsourcing services, allowing our clients to focus on their core business while we handle the rest.