Alexander Appointments
X Customer Support Officers Ict Helpdesk Nsw State Government (Remote)
X Customer Support Officers Ict Helpdesk Nsw State Government |Alexander Appointments | Australia
- $33.96 per hour + Super| 35hours per week, rotating rostersbetween 730am – 6pm Monday to Friday
- NSW State Government | Bathurst, Newcastle, Wollongong &Parramatta Locations + WFH ...
- $33.96 per hour + Super| 35hours per week, rotating rosters between 730am – 6pm Monday to Friday
- NSW State Government | Bathurst, Newcastle, Wollongong & Parramatta Locations + WFH
- ASAP Start | Estimated 6-month temp assignment, potential to extend
- Act as the first point of contact, providing high level, professional customer service
- Respond to inquiries from customers in a high-volume call environment
- Answer inquiries within a timely and accurate manner
- Resolve customer complaints
- Troubleshoot basic ICT hardware and software issues
- Translate and convey technical information to everyday terminology
- Follow and comply with Service Now framework
- Records and database management ensuring integrity, accuracy and confidentiality
- Adhere to Contact Centre daily and monthly KPI’s
- Ensure compliance with legislative requirements
- Professional and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Strong computer literacy and proficiency with MS office suite and Service Now ticketing system
- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
- Solid analytical, problem solving and conflict resolution skills
- Demonstrated operational service desk or contact centre environment experience
- Proven Helpdesk or Customer Service experience
- Experience troubleshooting basic ICT hardware and software advantageous
- Reliable remote internet access
- Flexibility to work rotating rosters between 7:30am – 6pm Monday to Friday
- Willingness to undergo a National Police Check
- Ability to commence and commit to the duration of the assignment
X Customer Support Officers Ict Helpdesk Nsw State Government | Alexander Appointments | Australia
About the Company
Our large NSW State Government client serves the community by leading the provision of world-class education, connecting all stages from early childhood to tertiary qualifications across the NSW community.
About the Role
They are currently seeking 10x Customer Support Officers with HelpDesk experience to join their Contact Centre in either Parramatta, Bathurst, Wollongong OR Newcastle. These are an estimated 6-month temporary assignments, with a potential to extend.
Reporting to the Manager, you will be responsible for acting as the first point of technical resolution contact for all reported ICT related incidents across the different technology units.
Responsibilities
About You
Requirements
How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.
For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts
