X Service Desk Technical Analysts Permanent (Remote)

E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi.

Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking 2 x Service Desk Technical Analysts on a permanent basis. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems and tools for our staff to use.

About the team | Ko te rōpū nei

As one of the largest IT units in the country, we support an enormous range of hardware, software and IT services and are committed to continuous improvement in the way people engage with us via phone, email or face-to-face.

About the role | Ko te mahi nei

As a member of our dynamic team working with the newest technologies, you’ll thrive in an environment with plenty of challenge, variety, job satisfaction and exceptional opportunities for learning and development. So, if you’re customer-focused, able to take initiative, enthusiastic and a quick learner, you’ll fit right in! Responsibilities include:

• Answer incoming calls, respond to email, walk-in, and web requests, log 100% of all requests and classify each call appropriately.
• Analyse and resolve incidents aiming for an on the spot fix, utilising your own skills, remote desktop tools and knowledge-base tools, or, if necessary, escalation to second level support.
• To be effective in recognising high priority and urgent incidents that have the potential to disrupt a significant number of customers or adversely impact public perception of the Council and to ensure they are assigned to the appropriate staff and quickly resolved.
• Ensure requests are answered in a timely manner and meet the performance expectations set.

About you | Ko Koe Tēnei

With at least two years’ Helpdesk/Service Desk experience supporting hardware and software in a large organisation, you’ll also hold a relevant qualification in IT or Computer Science related discipline with a high level of technical skills and experience to troubleshoot and resolve issues within tight timeframes.

Engaging with all levels of the business, you’ll be able to adapt your communication style and delivery method to suit users’ abilities, providing clear and succinct solutions and training where necessary.

What’s in it for you? He aha ngā hua ki a koe?

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

• Access to training programmes, workshops, and development opportunities
• Flexible working arrangements – WFH, adjustable start and finish times, option to purchase extra leave.
• Collaboration – exposure to wider areas of the organisation
• Benefits – a variety of benefits for Council staff from health schemes to retail discounts.

Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one’s skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.

If you’re committed to growing your skills while providing the best possible service to the people of Christchurch – creatively, innovatively and effectively – then this is the role you’ve been waiting for so apply now!

To view a copy of the position description please click on the link at the bottom of the page

Additional Information | Ko ētahi atu kōrero:

We understand that recruitment processes can be challenging. If you require any support or adjustments to help you put your best foot forward, please reach out to us at jobs@ccc.govt.nz

Hours of work – Monday to Friday, 7.30am to 5.30pm, 40 hours per week

Salary – Competitive salary will be offered

Location – This position is primarily based at Te Hononga Civic Offices, 53 Hereford Street