WORK EXPERIENCE

Servitas Management Group | North Miami, FL                                   December 2019 to Current

Assistant Community Manager

Maintain, update and audit all resident files through the collection of resident’s payments, delinquency.

Improved overall N.O.I. by increasing rent revenue and auditing/ decreasing unnecessary expenses.

Manage all building budgets and accounting, including invoicing, reporting, and annual budgeting.

Resolve conduct issues, resident complaints and concerns regarding the property, local issues, and any other related concerns.

Decreased building delinquency rates from 6% to 3% in two months by up-scaling collection efforts and strengthening partnership with university admins.

Increased building occupancy from 94% to 100% through effective marketing strategies and leading student staff leasing efforts.

Blinn College | Brenham, TX                                                          January/2017 to December 2019

Hall Director & Title IX Investigator

Actively built community through intentional engagement of over 460 residents and rigorously investigated Title IX cases with intense attention to detail and confidentiality Created an effective working environment that is conducive to success, mutual respect, personal growth, and the valuing of multiculturalism and inclusion

Travel Central America | Managua, Nicaragua                                September/2014 to July/2018

Remote Travel Planner

Planned educational experiences in Central America for university groups of 10-15 people.

Worked with group leaders to understand what was to be gained from their abroad experience to plan a better trip

College of The Ouachitas | Malvern, AR, AR                                                   July/2016 to July/2017

TRIO SSS Coordinator

Led learning services area for disadvantaged/at-risk students

Surpassed goal of 60% persistence rate and achieved 87% by stepping up academic success efforts such as tutoring and skills workshops.

Achieved top score possible on federal grant renewal

Arkansas State University | Jonesboro, AR, AR                                     January /2014 to May/ 2015

Study Abroad Coordinator

Directed the study abroad experience onsite in Spain for program participants Successfully advertised and marketed program through on campus events, and detail informational sessions describing the trip to prospective participants.

Achieved participant capacity ahead of schedule