Skilled professional in the hospitality industry with over 20 years experience working in customer service, sales

and management.

Management experience includes working in fast-paced, high-volume establishments to smaller, independently owned establishments.

Highly skilled in strategic planning, improving operational efficiency, team building and project management. Ability to learn new concepts, systems and programs quickly and thoroughly.

Skilled in identifying and solving problems, turning ideas into logical strategies, implementing systems that optimize productivity, and increasing the bottom line.

Approachable and able to establish and maintain supportive relationships.
Strong attention to detail, highly organized, and efficient multitasking skills.
Engaged and collaborative team player able to lead others in high-demand situations.

EXPERIENCE

PROFILE

General Manager, The 508 Bar & Restaurant
Implemented policies in accordance with Occupational Safety and Health Administration, Food and Drug Administration, and Codes for Federal Regulations.
Ensured compliance with all regulatory requirements and facilitated inspections.
Optimized profits by implementing marketing strategies that were designed to drive lunch time sales and late night sales. Implemented programs and marketing platforms that maximized events and saved money. Provided excellent customer service, ensuring guests were satisfied with their dining experience.
Adhered to company standards and service levels to increase sales and minimize costs such as food, beverage and labor costs.
Achieved financial objectives through effective monitoring of both fixed and variable costs.
Managed inventory and ordering of food, equipment and supplies.
Hired, trained and managed a staff of 40 including a bar manager and events manager.
Responsible for all human resources duties such as hiring, terminating and handling employee complaints and issues. Also handled all customer complaints in a speedy and diligent manner.

Lead Bartender, Salsa A La Salsa 2015 - 2016 Communicated product knowledge to facilitate guest decision making.
Maintained all sanitation procedures and food safety guidelines
Opened and closed restaurant independently, restocked depleted items daily and helped prepare for events. Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude.

Responsible for training new employees while demonstrating leadership and providing a clear sense of direction.
Demonstrated ability to keep the bar organized, stocked and clean.
Monitored cash registers and collected payments for drinks and food.

2016 - 2020

Bartender, Matties On Main 2014 - 2015 Provided exceptional customer service and ensured customer satisfaction.
Communicated product knowledge to facilitate guest decision making.
Maintained all sanitation procedures and food safety guidelines

Opened and closed restaurant independently, restocked depleted items daily and helped prepare for events. Demonstrated ability to keep the bar organized, stocked and clean.
Monitored cash registers and collected payments for drinks and food.

General Sales Manager/Dealer Power Specialist, Platinum Distributing Inc. 2008 - 2014 Responsible for tracking sales, closing deals. Develop alternative training methods if expected improvements are not seen. Evaluate training materials prepared by instructors, such as outlines, text, or handouts. Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Determine price schedules and discount rates.
Monitor customer preferences to determine focus of sales efforts. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business

General Manager, The Ugly Mug 2008 - 2008 Reviewed financial statements, sales and activity reports, including other performance data to measure productivity, cost reduction and program improvement.
Managed staff, prepared work schedules and assigned duties.

Responsible for various human resource duties such as determining staff requirements, conducting interviews, hiring, and training.

General Manager, The Lodge Bar 2006 - 2008 Conducted interviews, hired and trained new employees.
Managed staff, prepared schedules and assigned tasks.
Responsible for daily and nightly operations including all money handling, reports and sending weekly reports to headquarters in Charlotte, NC.

Established promotions for special events from large gatherings to bands and themed parties.

EDUCATION

Diploma 1994

Chaska Senior High School Chaska, MN