PROFESSIONAL SUMMARY
Experienced professional with over 15 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
WORK HISTORY
Remote Pharmacy Technician 07/2018 to 06/2019
Healthfirst Health Insurance – Lake Mary, FL
• Utilized multiple remote software platforms (Salesforce, Tableau, Skype, and Zoom) to manage calls, collect data and communicate with members.
• Documented/logged important clinical casework information into database, maintaining confidentiality and quality assurance throughout all conversations.
• Answered and called over 70+ patients, providers, and pharmacies daily – filing, faxing, reports, research, scheduling calendars and meetings.
• Contacted members, pharmacies and providers to issue new prescriptions, medication refills, set up appointments and align refills to help members reduce frequency of pharmacy visits.
• Mentored and oversaw the training of new coworkers in implementation of company systems, strategies, policies and procedures.
Pharmacy Technician 09/2015 to 05/2018
Indian River Medical Hospital – Vero Beach, FL
• Completed inventory task, placed orders, checked-in drugs and supplies meanwhile maintaining proper drug storage procedures, registries, and records.
• Operated medication dispensing machines within hospital to ensure supplies are readily available to clinical staff.
• Troubleshoot mechanical issues with Pyxis machines and other medical and digital equipment.
• Answered incoming phone calls and addressed questions from doctors, nurses, patients, insurances, and other healthcare providers.
Pharmacy Technician 01/2012 to 10/2015
CVS Pharmacy – Vero Beach, FL
• Established and maintained long-term patient relationships, built trust and respect by consistently meeting and exceeding expectations.
• Assisted pharmacist with filling prescriptions for 300+ customers daily in fast pace environment.
• Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
• Answered and made over 50+ phone calls daily to patients, providers, and insurance companies for medical quality assurance.
• Resolved non-routine issues like third-party billing, computer system errors and customer service issues.

EDUCATION  UEI College - Van Nuys, CA

CERTIFICATIONS - TEFL, TEYL, and Certified Pharmacy Technician.