
This user has not added any information to their profile yet.
I’m a Certified Scrum Master, Certified Scrum Product Owner professional and have a Business Administration Bachelor’s Degree from University of Hertfordshire, United Kingdom. I have four relevant professional certificates, Scrum Master Certified (SMC), Certified Scrum Product Owner (CSPO), The Fundamentals of Digital Marketing and Google Analytics Individual Qualification.
Job Title: Digital Product Manager
Company Name: Sun Life Malaysia
Dates: May 2020 – Present
Responsibilities:
- Understand and anticipate stakeholders needs and wants through research of market trends, customer feedback, current state analysis and user testing.
- Act as the mediator between the stakeholders and the technical teams, communicating customer needs and translating those into new product features for the team to design.
- Develop, maintain and inform the product vision and road map, communicating the "why" widely and often and ensuring that solutions being developed achieve the vision and road map.
- Build relationships and communicate at a high level with a wide array of partners, including but not limited to business stakeholders, technology, senior leadership, other Product Strategy team members, etc.
- Work with technology partners to define the scope of work, participate in planning activities and partner in decision-making.
Achievements:
- Launched Non-Face-to-Face digital product for Advisors to sell Life Insurance.
Job Title: Digital Product Management
Company Name: Astro Digital 5 Sdn Bhd
Dates: August 2019 – April 2020
Responsibilities:
- Analyze the scope of the product requirement and product development.
- Design UIUX that simplify user resolution journey and achieve business goals.
- Create user stories, acceptance criteria, design thinking with designers, and work with developers to build and release product features.
Achievements:
- Developed and launched Astro’s Ultra Box marketing website on time that creates 33% conversion rate within first two weeks.
- Redesign and launched Astro's Broadband website.
- Redesign and launched Astro's Online Shop (TV Package) website.
Sample work:
- https://product.astro.com.my/tv
- https://product.astro.com.my/broadband
- https://product.astro.com.my/ultra
Job Title: Customer Experience Management
Company Name: MEASAT Broadcast Network System Sdn Bhd
Dates: October 2015 – July 2019
Responsibilities:
- Do market research to improvise user experience in digital channels.
- Plan and execute marketing campaigns that drive business goals.
- Analyze stakeholder requirements and suggest the best practice to solve business problems.
Achievements:
- 1M My Astro app downloads by developing new features and executing digital marketing campaigns using Facebook Ad, Google Ad, and eDM.
- 283% increase in year-on-year self-service active users in My Astro app.
- 220% increase in monthly e-bill sign up rate [13.8K (pre-campaign) vs. 44.2K (post-campaign)]