Kelsea Jayne Jackson
Wellington, NZ 6011 | +64 (0)21 040 3356 kelsea.jayne1@live.com

Education & Mentoring | Human Rights | Research & Analysis

Global-minded professional with academic training in intercultural communication, mediation, and peace and justice studies. Skilled in collaborating on academic research projects on public attitudes toward refugees, peace solutions, and gender issues. Strong international experience in the Middle East, Europe, Asia, and North America. Excellent leadership skills and ability to manage and collaborate with cross-functional teams on complex projects. Comprehensive experience in academic and intervention research with exceptional cross-cultural communication skills.

▪ Human Rights Research
▪ Peace & Conflict Studies
▪ Gender & LGBTQ Issues
▪ Intercultural Empathy
▪ Project Management
▪ Survey Research
▪ Education & Mentoring
▪ Administrative Management
▪ Data Analysis & Reporting
▪ Technical Writing
▪ Team Leadership
▪ Intercultural Communication

EDUCATION & CREDENTIALS
Doctor of Philosophy in Intercultural Empathy (ABD), Massey University, In-Progress
Dissertation: Perceptions of intercultural empathy, peace and the “other” among Palestinians and Israelis

Master of Arts in Intercultural Communication, University of Jyväskylä, 2017
Thesis: Perceptions of intercultural empathy, peace and the “other” among Palestinians and Israelis

Bachelor of Science in Speech Communications & Peace and Justice Studies, Utah Valley University, 2016

INDEPENDENT CONSULTANCY
INCLAN INTERACTIVE, Provo, UT
▪ Coached Project Manager on effective communication techniques to integrate more trust and empathy in the
workplace, leading to increased productivity with international team.

PROFESSIONAL EXPERIENCE
MASSEY UNIVERSITY, Wellington, NZ 1/2018 – Present
Assistant Lecturer
▪ Developed and taught courses in Business Communication and Intercultural Communication.
▪ Facilitated international expedition with Massey and PaCE; provided leadership and management during trip as
Pastoral Care Provider and Academic Facilitator.
▪ Supervised and mentored international students after expedition.
▪ Conducted collaborative research on PRCA-24 and Spiral of Silence; analyzed data and presented collaborative paper at the NCA conference in 2018.
▪ Wrote and published book chapter on the Palestinian/Israeli conflict from the perspective of PR.

UNIVERSITY OF JYVÄSKYLÄ, Jyväskylä, FI 10/2017 – 12/2017
Researcher
▪ Conducted survey research among native Finns for the Intercultural Communication Department.
▪ Contributed to departmental research on Finns’ perceptions toward refugees in Finland.
▪ Facilitated intercultural educational training for refugee adults to aid in seamless integration into host culture.
11/2018

KELLY EDUCATIONAL STAFFING, Utah County, UT Substitute Teacher
▪ Managed lesson plans, delivered lectures, and oversaw lesson plans on diverse subjects at the middle school and high school level.
▪ Volunteered at Residential Boarding School Treatment Center for at-risk youth suffering from PTSD, grief, etc.

SMALL CLAIMS COURT, Utah County, UT 2/2014 – 5/2014
Mediator - Conflict Resolution
▪ Mediated conflicts in small claims court to create alternate peace resolutions that satisfied all parties.
▪ Conducted 40 hours of volunteer mediation and handled 20 cases independently.
▪ Received intensive professional mediation training and obtained state mediation license.

AVVAL, INC., Salt Lake City, UT 12/2013 – 12/2014 CEO
▪ Managed company promotions and spearheaded all human resources activity; created team for development of an LMS.
▪ Singularly produced and delivered pitches for company and project to angel and seed investors.
▪ Led team to obtain the "Top 5 Under 5" award for entrepreneurship in Utah County.
▪ Developed all professional writing, including personal biographies and website content.

TALK, Jellounbuk-do, South Korea
English Teacher
8/2013 – 2/2014
▪ Created and delivered lesson plans in English language instruction at rural elementary school of poor and disadvantaged students.
▪ Transformed school culture and improved overall morale through individual student attention and other intervention programs in only 5 months.

INTERNATIONAL RESEARCH EXPERIENCE
FINLAND - Finnish Attitudes Toward Refugees
▪ Conducted survey research on native Finns’ attitudes toward refugees as the “other.”
▪ Collected triad surveys from native Finns, their intimate partners, and friends.

PALESTINE & ISRAEL - A One-State or Two-State Solution
▪ Assisted in distributing and collecting surveys from students at Amman University and at Netanya Academic College on attitudes about two-state and one-state peace solutions.
▪ Part of study abroad trip to the Middle East with Utah Valley University.

RUSSIA - Objectification and sexualization of women and attitudes toward homosexuality in relation to the machismo
of prominent political figures
▪ Surveyed women at the Higher School of Economics (HSE) in Nizhny Novgorod to measure correlations between respondents’ active pursuit of higher education and instances where they experienced being sexualized or dominated by a male.
▪ Analyzed data and explained how machismo is the underlying causation that links these social constructs together.

PUBLICATIONS & CONFERENCES
Croucher, S. M., Condon, S. M., Galy-Badena, F. & Jackson, K. J. (2018, November). Looking inward: Perceptions of refugees in Finland. Paper presented at NCA 104th Annual Convention: Communication at Play, Salt Lake City, Utah.

Croucher, S. M., Kelly, S., Rahmani, D., Burkey, M., Subanaliev, T., Galy-Badenas, F., Lando, A., Chibita, M., Nyiranasbimana, V., Turdubaeva, E., Eskiçorapçı, N., & Jackson, K. (2020). A multi-national validity analysis of the Self- Perceived Communication Competence Scale. Journal of International and Intercultural Communication 13(2), 1-12. doi:10.1080/17513057.2019.1569250

Croucher, S. M., Kelly, S., Rahmani, D., Jackson, K., Galy-Badenas, F., Lando, A., Chibita, M., Nyiranasbimana, V., Turdubaeva, E., Eskiçorapçı, N., Condon, S. M., Stanalieva, G., & Orunbedov, B. (2019). A multi-national validity analysis of the Person Report of Communication Apprehension (PRCA-24). Annals of the International Communication Association, 43(3), 193-209. doi:10.1080/23808985.2019.1602783

Jackson, K. (2017, December). A qualitative study of intercultural empathy among Palestinian and Israeli individuals. Paper presented at 24th Nordic Intercultural Communication Conference, Jyväskylä, Finland.

Jackson, K. (2019, July). Perceptions of intercultural empathy, peace and the “other” among Palestinians and Israelis. Paper presented at the Biennial World Communication Association Conference & the 16th Asia-Pacific Regional Conference of the Association for Business Communication, Wellington, New Zealand.

Jackson, K. (2019, November). Perceptions of intercultural empathy, peace and the “other” among Palestinians and Israelis. Paper presented at the National Communication Association, Baltimore, Maryland.

Jackson, K. (forthcoming 2020). Intercultural empathy, peace, and the “other” among Palestinians and Israelis: A qualitative analysis. In S. Roy (ed), The global handbook of conflict and peace communication. Boston: Wiley Blackwell.

REFEREES
Dr Erika Pearson PhD
Associate Head – School of Communication, Journalism and Marketing
Doctoral Supervisor Wellington 6140
New Zealand
+64 (04) 801 5799 ext. 63016 e.pearson@massey.ac.nz

Professor Stephen Croucher, BA, MA, PhD
Head – School of Communication, Journalism, and Marketing
Wellington Regional Director for Massey Business School Massey University
President – World Communication Association (WCA)
Wellington 6140, New Zealand +64 (04) 801 5799 ext. 63578
s.croucher@massey.ac.nz

Dr Jeannie Fletcher PhD
Professor – School of Communication, Journalism, and Marketing
Doctoral Supervisor Wellington 6140
New Zealand
+64 (0)22 017 7252 j.r.fletcher@massey.ac.nz