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I have German origin but was born in Lisbon, Portugal, and I am fluent in both languages as well as English and Spanish. In school I studied a lot and worked hard to get good grades. I started to work early, when I went to university, mostly in direct contact with the customer and sales in stores and after I also worked in customer services and accountability at Siemens and then Teleperformance. I graduated in Leisure Management and Tourism Animation and a few years later I decided to do my Master in Tourism - Event Management, which is what I most like to do. I worked as a freelancer as an animator in events and also as an event planner, then I got a job in a tour company where I spent over 3 years doing all the management of tours, guides, customers, emails, agencies, etc. I also did some tours as a tour guide. Since I wanted more time and independency I am now a freelancer doing tours in and around Lisbon and also planning incentive trips or events for groups.
Feb 2015 - June 2018: Inside Tours (Tour Company and DMC)
All type of managing work of a tour agency: tours, website, clients, guides, timetables, calendar, emails, phone calls, agencies, partners, etc.
2009-2015
Monitoring and planning events in the team-building area, like treasure hunts, beach games, city challenges, orientation, survivor, cultural events, etc.
Many agencies: Árgon Eventos, Fuga Perfeita, Bica Teatro, Naturway, Inside Lisbon
02/09/2012 a 02/09/2014: Teleperformance / Emprecede
Customer Care Representative
Customer care for Orange Swizterland per phone and email. Giving all sorts of assistance and information to clients about their phone/internet contracts and options, some technical assistance, etc.
01/03/2011 a 29/02/2012: Siemens S.A.
Júnior Accounting – Accounts Payable
Accounting, contact with foreign customers and partners, elaboration of guidelines, Mailbox, SOA and KPI controls.
19/02/2010 a 20/07/2010: Chilli Beans - Glamorama
Captivating people to the brand and selling sunglasses, technical assistance to clients and some functions in the store management (timetables, sales report, etc.)
