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After graduating in Law I’ve successfully marketed real estate projects and joined Italy’s national association of realtors, where I became regional head of marketing and communications.
A 15+ years experience in sales, customer service and communications is the fundamental upon which I’m willing to move my career further by evaluating remote-work opportunities or abroad.
I’m creative and sociable, and I’ve always considered “learning by doing” as one of my main goals in life: this is why I’ve always been looking for new jobs, places and experiences while studying and obtaining my education results.
I’m passionate about team building and collaboration at all levels, along with taking full responsabilities and helping others to succeed: I won a european copywriting contest held by Lexus Europe in 2010, I’ve published more than 100 album reviews for Italy’s music website metallized.it and I’ve been recently offered the opportunity to teach italian on preply.com Volunteering is an important part of my extra-work activities: I’ve been a voluntary rescuer for Croce Giallo Blu Cervia since 2009 and I’ve been offered relevant voluntary positions at international events such as Uefa Euro 2019 U21 championships and Ironman Italy.
I appreciate frugality, I can adapt and I love low-cost travelling: some of the cities I’ve got the opportunity to visit are Bratislava, Brno, Bucharest, Copenhagen, Częstochowa, Dublin, London, Ljubljana, Malmö, New York, Warsav, Vienna and Vilnius.
I’m very proud of my professional experiences so far, since each of them taught me different things, from how large companies structure themselves by creating standards and preventing waste to how no-profit organizations work, from how to deal with high-profile customers in a luxury real-estate and fine-wine environment to how to improve my public speaking and presentation skills.
2019
Voice user interface specialist and product planning
LBusiness Partner Group SRL
Via Boscone 493, 47521 Cesena (Italy)
lbusinesspartnergroup.com | cucinaconlorella.it
> Product planning and project management for an ecosystem made of a community-based web portal and a voice skill developed for the Amazon Alexa platform. My role involves describing – in english - each aspect of the user experience, writing language interactions according to up-to-date Amazon Developer Programme’s guidelines and designing special functions in a logical way that can be effectively implemented by outsourced developers hired on upwork.com and currently based in New Zealand and the UK. I’m also responsible for the production of all the documentation necessary to promote the project among start-up accelerators and possible investors.
Currently coached by Baasbox | User Experience House, this is a start-up project in its funding stage that I do care about and that I’d like to keep supporting, in accordance with the company’s owner, on an external consultant role.
Business or sector: Communication, language, voice user interface, start-up
Accreditation Manager
UEFA | Union of European Football Associations
c/o Orogel Stadium Dino Manuzzi, Via dello Stadio 124, 47521 Cesena (Italy)
uefa.com
> Volunteer position at the Accreditation Centre during the Euro 2019 Under 21 Championships. This job included welcoming teams, journalists and authorities to the venue, checking their details, delivering their passes and giving informations about the event, the city and its facilities.
Business or sector: Customer care, administrative, hospitality
Athlete Registration Assistant at Ironman 70.3 in Cervia, Italy
World Triathlon Corporation
3407 W Dr Martin Luther King Jr Blvd, Tampa (USA)
ironman.com
> Volunteer position at Athlete Registration, which is where athletes pick-up all of the paperwork and race articles necessary to compete. Registration Assistants help the Athlete Services Team to register the athletes: they must be able to work multiple shifts across multiple days in registration, to improve efficiency and to minimise the need for briefing. This is a customer-facing role and so requires volunteers who are friendly, approachable and comfortable speaking face-to-face english with athletes of different nationalities.
Business or sector: Customer care, administrative, hospitality
2018 – 2019
Customer Service Manager, eCommerce
Angelica Wine SRLS
Via Cavour 10, 48015 Cervia (Italy)
lady-wine.com
> Providing customers worldwide with a high level of assistance for the online purchase of fine and rare wines, both by phone and email, making sure to respect the company’s guidelines by offering empathetic customer service, collecting regular feedback from customers, tracking customer service metrics, opening new service channels to guarantee wider availability and getting the entire company on board with customer service: this also meant working along with the teams at the warehouses (in Italy and the UK), creating online marketing and remarketing projects, managing three social media brands on two platforms (Instagram, Facebook) and producing all types of corporate communications for the brand.
Business or sector: Customer care, e-commerce, luxury goods, marketing
2013 – 2017
Head of marketing and corporate communications
FIAIP Emilia-Romagna / National association of Realtors
Via Galliera 28, Interno 1, 40121 Bologna (Italy)
emiliaromagna.fiaip.it
> Supporting (by both phone and email) and engaging 1200+ realtors in different projects and activities, such as new services, learning opportunities, operating issues with the online platform. Writing press releases and speeches, preparing external reports on the union’s activities, managing social media accounts and studying marketing initiatives for the union itself and its controlled subsidiaries (Auxilia Finance S.p.A.)
Business or sector: Customer service, union, marketing, content writing
2004—2013
Head of sales, customer service and corporate communications
Agenzia Minerva S.r.l.
Viale Italia 2, 48015 Cervia (Italy)
agenziaminerva.net
> Managing sale/aftersale services, creating value through continous marketing and remarketing innovation, developing new projects, using information technology and advertising on both traditional and online channels in order to grow brand awareness and market share in a luxury oriented sector.
Business or sector: Real-estate, sales, luxury goods, customer service
2003—2004
Assistant manager and customer service
Mediamarket S.p.A.
Via Faentina 165/E, 48100 Ravenna (Italy)
mediaworld.it
> Managing three different product lines (personal digital audio, hi-fi components, car stereo) in store, assisting my manager with wholesale purchases, managing both in-shop sales and human resources, team building, HR recruiting.
Business or sector: retail, electronics, customer service
