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Margarita Filatova
Margarita
Solid professional Business Analyst with 10+ years of experience in CRM/CX products implementation. Certified Oracle and Siebel CRM expert.
Able to work remotely with high productivity.
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margaritafilatova
Russian Federation
English, Russian
Montenegro
Bachelor's degree
Kazakh State academy of Management
Economics and Cybernetics, graduated with honors
Agile Methodologies, Business Analysis, Cloud, Customer Relationship Management (CRM), Project management
IT
> 10 Years of experience
Product Manager
1 - 3 Years of experience
Full-Time, Part-Time, Contract

Borlas Consulting Group – Moscow        2003 – present

Business Analyst/ Principal Consultant/ Senior Consultant

Main achievements

  • On several projects transformed customer’s culture from “paper&email driven” to “corporate system driven”.
  • Set up the practice of working with remote developers. This saved about $100K a year for the company.
  • Became the first business analyst in the company who works remotely
  • Earned several promotions due to excellent projects results.

Current remote activities

For the last two years I have been working remotely on presale projects and 2-nd line support.

Presale

Regularly accomplishing full circle of Proposal preparation, including:

  • Interviews with stakeholders and process owners.
  • Customer requests analysis
  • Solution building and description.
  • Consulting and development prices calculation.

Consulting

After the system went live, our team carried out further development and support on the 2nd line during the year. During this phase we worked on SCRUM methodology.

 

Accomplished projects

CRM Team Leader at Oracle R12 project in PhosAgro, Russia

PhosAgro (Russian vertically integrated company and one of the world’s leading producers of phosphate-based fertilisers), Cherepovets, Russia

CRM Team Leader at Corporate Information System Implementation project

Transcontainer (Biggest Rail Container Transportation Operator), Moscow, Russia

CRM Team Leader at Corporate Information System Migration project

Mazda Motor RUS (Representative office of Mazda Corporation), Moscow, Russia

CRM Team Leader at Customer Portal and CRM system Migration project

United Aircraft Corporation (UAC), Moscow, Russia

Functional Architect (Siebel Sales, Service & Marketing) at Customer Portal and CRM system Creation project

Sukhoi Civil Aircraft Company (SCAC), Moscow, Russia

CRM Team Leader (OeBS Service & Sales) at Corporate Information System Implementation project under Oracle CIS management

Techstroycontract Hitachi Reseller, Moscow, Russia

Principal Consultant (Oracle Project Contracts) at Corporate Information System Implementation project

Sukhoi Company, Military Aircraft holding, Moscow, Russia

Principal Consultant (OeBS Sales & Marketing) at Acquaintance with OeBS Sales & Marketing functionality project

MMK Still Plant, Magnitogorsk, Russia

Senior Consultant (Oracle Project Contracts) at Project management system implementation project

Atominform Research Institute, Moscow, Russia

Senior Consultant (iSupport and TeleService) at Customer Service system implementation project

Ingosstrakh Inshurance Company, Moscow, Russia

Consultant (Oracle Project Contracts) at Corporate Information System Implementation project

EuroChem Mineral and Chemical Company, Moscow, Russia

Consultant (OeBS CRM, Contracts) at Corporate Information System Implementation project

MMK Steel Plant, Magnitogorsk, Russia

Consultant (OeBS Contracts) at Corporate Information System Implementation project

MMK Steel Plant, Magnitogorsk, Russia