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I come from a long line of people who have lived and traveled all over the world. My mother grew up in South America and instilled in me a love of culture, curiosity, and desire to always leave things better than I found them. I have 3 children whom I have encouraged to explore and travel. You might call me a free-range parent. I love nature, friends, laughing, spending time on the water, and home projects. Engaging with my clients, helping them live better lives and gain margin in chaotic work life are keys to my role. Helping clients see how work and relationships can be better and providing excellent services brings me joy. Thinking out of the box and being creative in my solutions is a strength. For the last 3 years, I have worked in a virtual staffing company and I have learned to give and accept tough feedback and have come to realize that this has made me a better person. Before working in the staffing and recruiting world, I worked with a large insurance company helping clients navigate the complexities of insurance. Negotiating, having tough conversations, setting expectations, bringing clarity to a hectic situation are all strengths I can bring to an organization.
Self-motivated, strategic, emotionally intelligent, organized virtual Account Manager with 10+ years of assisting others through outstanding executive support, administrative leadership and relationship management skills. Passionate about resolving challenges with innovative solutions and process improvements that increase productivity, client satisfaction, and the bottom line.
PROFESSIONAL EXPERIENCE
Recruiting, Consultative Sales, Strategic Account Manager
• Business Development • Customer Service
• Employee Training & Development• Leadership Coaching
• Client Relationship Management• Interpersonal Communication Skills
BELAY, Atlanta, GA (Remote)August 2016 – present
Lead 180+ client and contractors through recruiting, onboarding, leadership coaching, and relationship management
Exceeded quarterly sales goals in 2018 through increasing contracts and adding additional service lines which led to a 38% growth in key strategic accounts
Coordinate monthly on-boarding of multiple new clients and contractors to establish a mutually beneficial relationship and increase retention
Office Manager American Family Insurance ( The Birkbeck Agency ) Duluth, GA March 2011 – July 2016
Contributed to team success in consultative sales and cross-selling while growing exceptional client relationships to build agency business from 500 to 2000 clients in 5 years. Earned the JD Power award for increasing customer satisfaction rates to 97%. Provided a diverse range of skills including advanced knowledge of state insurance compliance, billing, claims processing, and assessing assets/insurance ratio
Customer Service Representative
American Family Insurance( The Johnson Agency ) Dacula, GA April 2010 – March 2011Managed thriving office with responsibilities including enrolling new customers, compliance, policy maintenance, and developing relationships to establish customer satisfaction
Led employee training for all new employees
Maintained a continuous commitment to guarantee customers had an outstanding experience by providing excellent communication and support
Additional Roles:
Administrative Assistant, East Lanier Community Church
EDUCATION AND TRAINING
State of Georgia Insurance Commissioner 2010-current
Licenses in Property, Casualty, Life and Health
Insurance: The Economy and Ethics
Flood Insurance Training
Florida Community College of Jacksonville, English 1994-1997
