My past positions in Customer Experience have sparked an interest in process efficiency and UX design.  Being naturally curious and enthusiastic has helped me to be a personable problem solver in order to think critically and offer the best solutions. I work well independently and collaboratively to anticipate problems, to test theories, and to identify opportunities for growth. I believe building relationships through preparedness, adaptability, and sincere intentions are vital for client success. 

Working at tech companies, SparkLit and Flytographer, were great whetstones to sharpen skills that have be crucial for my growth: communication and organization. As an Executive Assistant I created filing systems for team projects, successfully headed several internal and personal projects for the CEO, and noticed operations vacancies and filled them. I gained the confidence to find the answers rather than ask for them, learned how to communicate competently with a wide variety of professionals, and multitasked like an expert juggler. Flytographer was a sincere start-up when I began. Advocating for the CX team and for our clients, I worked with the product team to create new tools, to improve user experience for all parties, and to streamline our own workflow. I’ve loved this aspect of the role in particular, as it allowed me to be curious and innovative. Initiating and maintaining a meticulous record of resources and SOPs was my personal pet project, and continues to be utilized by the company’s largest team for onboarding and day-to-day operations. I love using software tools to ensure nothing ever falls through the cracks; Front, Jira, Slack, Shift, and the G Suite are some of the tools I use throughout my day, and I have experience with Intercom, Zoho, and Zendesk CRMs as well. I am always on the hunt to find ways to work smarter, to ensure I offer the most delightful experience for clients.  

I enjoy exploring the intricate aspects of customer interactions, while always maintaining a comprehensive, sky-high level quality of service. I look forward to putting these skills to work in my next role.