If so, this opportunity may be the right fit for you! MUST LIVE IN OKLAHOMARequired Start date: 05/29/2024 SHIFT IS MONDAY- FRIDAY Modivcare islooking for optimistic individuals to join the team as Customer ServiceRepresentatives (CSR). You play a part in making a positive impact onmembers’ lives by being a first contact for questions about ourservice offerings. As a CSR, you will resolve member concerns whileensuring requests are processed in an accurate and timely manner. CSRs aregiven a structured protocol and scripts to document conversations to ensureconsistency of scheduling, modifying, and canceling customer reservations.You will speak with members daily and answer their transportationquestions, all while helping support them in their journey towards positivehealth outcomes. ***WORK FROM HOME REQUIREMENTS*** High Speed Internet of25MBPS download and 5MBPS upload. You will be required to provide proof ofa speed test. Ability to directly hardwire to your modem Required to have adedicated work area that is separated from other living areas and providesprivacy to review company sensitive documents securely. Attend 100% oftraining, on camera for the first 30 days of employment. In this role, youwill… Receive and document customer concerns while ensuring allrelevant information is correct in a timely manner Ensure all companyprocedures are followed Ensure accurate trip data is input in our systemsDemonstrate a personal commitment to producing high-quality work Referunresolved customer grievances to designated department for furtherinvestigation and resolution Multitask effectively and efficiently toextract necessary information from multiple systems Review and educatemembers on our services and their insurance coverage. We are excited tospeak to someone with the following… High School Graduate or GeneralEducation Degree (GED) 0-2 years of related experience 6+ months contactcenter experience OR customer service experience Strong organizationskills, written, and verbal communication skills. All system documentationwill be in English Can type 35wpm or more Answer a high volume of calls upto 100+ calls per day Proficiency in Microsoft Office Suite Ability to talkand type simultaneously in a clear and concise manner while interactingwith customers Work overtime as required Ability to work independentlyunder general supervision Sound decision-making and problem-solving skillsin a fast-paced environment. Pay Rate – Starting at $14.00/hrModivcare’s positions are posted and open for applications for a minimumof 5 days. Positions may be posted for a maximum of 45 days dependent onthe type of role, the number of roles, and the number of applicationsreceived. We encourage our prospective candidates to submit theirapplication(s) expediently so as not to miss out on our opportunities. Wefrequently post new opportunities and encourage prospective candidates tocheck back often for new postings. We value our team members and realizethe importance of benefits for you and your family. Modivcare offers acomprehensive benefits package to include the following: Medical, Dental,and Vision insurance Employer Paid Basic Life Insurance and AD&DVoluntary Life Insurance (Employee/Spouse/Child) Health Care and DependentCare Flexible Spending Accounts Pre-Tax and Post -Tax Commuter and ParkingBenefits 401(k) Retirement Savings Plan with Company Match Paid Time OffPaid Parental Leave Short-Term and Long-Term Disability TuitionReimbursement Employee Discounts (retail, hotel, food, restaurants, carrental and much more!) Modivcare is an Equal Opportunity Employer. EEO isThe Law – click here for more information Equal Opportunity EmployerMinorities/Women/Protected Veterans/Disabled We consider all applicants foremployment without regard to race, color, religion, sex, sexualorientation, national origin, age, handicap or disability, or status as aVietnam-era or special disabled veteran in accordance with federal law. Ifyou need assistance, please reach out to us athr.recruiting@modivcare.comTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home