helps companies know more about their website visitors, which enables themto convert promising visitors into sales leads. Dealfront also providesleads in the form of emails addresses and phone numbers. We now have 250+ team members based across 35+ countries and sixoffices. Together, our companies are striving to be the leading salesintelligence and go-to-market platform in our core European and NorthAmerican markets.Are you a self-starter looking to learn and grow as part of aworld-class team? We are hiring many key people around the world tostrengthen our rapid growth. Join our journey!About this roleWe are looking for our next Customer Success Manager to join our team.In this role, you will work with our client base in the US markets toensure that they have the best experience using our product. This is aremote position.From the beginning of your time at Dealfront, we will work closely withyou to ensure you succeed. From a 3 week onboarding process including timewith senior leaders in the business, to ongoing personal developmentreviews, we’ve set up an effective system to help you to thrive in yournew role.If you’re passionate about technology and serving customers, thismight be the perfect opportunity for you!ResponsibilitiesAs a Customer Success Manager, your responsibilities will revolve aroundowning the entire customer journey. Each day, you will:Deliver great onboarding experience to understand client needs and helpthem to adapt Dealfront as an essential part of their go-to-marketstrategy.Recommend and provide solutions to clients that will help them tosucceed, based on your industry and product expertise.Serve as a trusted advisor to our champions and build closerelationships with all levels of clients.Ensure that clients are getting the value out of Dealfront and want torenew their subscription.Identify expansion opportunities in your client base and drive Gather feedback to our product team to help develop Dealfront to matchcustomers requirements and expectations.The chance to work remotely with a very knowledgeable, high-achievingand fun teamAn international and diverse work atmosphereA competitive salaryPersonal budget for home office equipmentCoworking space membership supportRegular online team building activities to have fun with yourcolleaguesCompany retreats – we’ve recently returned from a weekGermanyPersonal development plans as standard, allowing you to develop theskills you think are most important to succeed in your role, as well asregular 1-2-1 and group training. If this role excites you and sounds like a great fit, please applybelow!We encourage all interested candidates to apply, even if youdon’t meet all of the criteria listed.We value diversity and inclusion in our workplace and welcomeapplications from candidates across all backgrounds and do not discriminateon the basis of race, religion, gender, sexual orientation, age, maritalstatus, disability or any other protected characteristics.Native or advanced in English language (second language would begreat!)You have a good understanding of sales and marketing.You are a self-starter who defaults to trying to find a solution to aproblem.You are ‘commercially minded’ and excited to search forexpansion opportunities in your client base of ~200 clients; willing toshow persistence in following up on expansion opportunities.A healthy curiosity about technology – be interested to learn howthe product works, how we could improve it as time passes.Strong time management skills – you will be working with a clientbase of ~200 clients, so prioritization is a must.Strong presentation skills – this is a role that involvesspeaking to customers every single day, and our clients expect clear,concise support.Strong verbal and written communication – customers can reach outto us via phone, email, support – we need to be performing at aconsistently high level across all these mediums.You are not expected to know everything right away, but you need to beseriously motivated to learn and have the right balance of knowledge andinterests to enable you to flourish and grow in this role.Tagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home