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Hiya! I'm a multipotentialite (a fancy way of saying I have varied interest). I enjoy learning new things and I have pursued knowledge my entire life. Whether it's double majoring in Psychology and Sociology, learning to code, or taking dance classes I enjoy expanding my horizons.
Product Support Specialist (remote) 2019 - 2020
MightyText, New York, NY
● QA testing new versions prior to release.
● Providing user support via Front.
● Responding to Google Play store reviews and
questions.
● Documenting software bugs.
Product Support Specialist 2018 - 2019
Jazva, Pasadena, CA
● Providing support to clients via Zendesk, phone, email,
and video chat.
● Creating and updating knowledge base articles.
● Documenting software bugs and requests for custom
features using Asana.
● Creating instructional documentation for users.
Web Developer (freelance) 2017 - 2018
Power Stars Universe, Los Angeles, CA
● Designing and developing website for Power Stars
news and content with the goal of increasing fan
engagement.
● Utilizing Bootstrap 4 to allow responsive viewing of
comic book content on web and mobile devices.
WordPress Web Developer (remote) 2017 - 2018
Wonderment Apps, Burbank, CA
● Creating customer websites with and without theme
frameworks.
● Optimizing custom graphic elements and iconography
as required by project, to the standards of today’s
devices.
● Diligently tracking time and project progress through
the utilized tools of the organization.
Google Ads Quality Rater (remote) 2015 - 2016
ZeroChaos, Orlando, FL
● Evaluated the relevance of ads, as they relate to user
searches, to ensure user satisfaction.
● Reviewed and categorized web pages to prevent
advertisers from appearing alongside undesirable
content.
● Assessed the quality of YouTube and Google Play ads
to maximize customer impact.
