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As an organized and highly creative individual, I love the challenges of working within a dynamic and fast-paced working environment. The knowledge gained from my corporate experience has shaped my ability to adapt quickly, think creatively, work efficiently and develop innovative strategy, as part of a team or on my one.
I am passionate about photography and I like to travel when money and time team-up.
I like to think about myself as a creative person, open to new challenges and opportunities.
So if you need a set of extra hands or an organized person how can help you with your business/projects, please don't hesitate and contact me. I will be more than happy to work with you and to be challenged.
Oct 2017–Sept 2018
Process Improvement Specialist - GetBack Recovery SRL (Bucharest)
Provided analysis and reports (using SQL, Excel, and PowerPoint) on the efficiency of some departments and transmitted the reports to the upper management of the company.
Managed the notification submission campaign by selecting the database, creating and proposing the drafts, proposing a campaign strategy, campaign analysis and reports to upper management. Maintained the relationship with the lawyer to prepare legal documents for the registration of various portfolios.
Feb 2016–Oct 2017
Customer Service Analyst - GetBack Recovery SRL (Bucharest)
Conducted problem solving and troubleshooting.
Provided operational support to departments during the process of collection.
Gave customers the correct advice, and after understanding their needs, improved the strategy and turned objections into payment opportunities.
Provided reports (using Excel) to upper management.
Customer service support for debtors via email or post.
Mar 2015–Feb 2016
Back Office Support - GetBack Recovery SRL (Bucharest)
Centralization, check-in, credit analysis of the files selected for the enforcement procedures of recovering outstanding debts.
Prepared all the documents necessary to initiate to start / run / finalize the execution process.
Verified the status of the debtors’ records.
Nov 2012 – Mar 2015
Legal Recovery officer – Bancpost SA (Bucharest)
Prepared the non-performing loan files (check if they contain all the appropriate documents).
Maintained the relationship with the Non-Performance Credit Department.
Monitored the employees who are looking for files, in order to help Back
office Department.
Created the reports for the submission of mortgage files to the Non-
Performance Credit Department.
Sep 2012– Nov 2012 Editor – SC BUILDERS WEB SITE SRL (Bucharest)
By processing information and editing materials on the website, I
improved my skills in writing advertisements and I added a plus on the
website, by creating good materials, to help increase sales.
Mar 2011– Mar 2012 Echo computer operator – MEDICOVER SA (Bucharest)
Updated x-ray results in computer programs according to the specific
requests and instructions of each medical center (ultrasound, endoscopy or
other types of x-ray results) and provided operational support to doctors
that worked in the shift.
Participated in the process of integrating and training new colleagues
with the same function.
