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My name is Pat and I grew up in New Hampshire. When I was 13 I moved with my family to Scotland, where I spent two years attending school in Edinburgh. I went to college at Hiram College in Hiram, OH from 2001-2005, graduating with a BA in history and a minor in political science. I've worked in a variety of capacities, including as a sales assistant for an educational travel company, where I was afforded opportunities to visit London, Paris, Italy, and Costa Rica. I moved from Boston to Athens, GA in 2015 and have spent most of the ensuing four years working remotely as a participant services representative for a benefits administration company. I also dog sit and bar-tend as additional gigs, as dogs and craft beer are two areas of interest to me.
Trappeze Pub & Restaurant Athens, GA
Bartender/Barback/Server 4/2019 - present
• Provide fast and friendly service to bar and restaurant patrons, and fellow staff. Recommend
food and beverage options to customers by developing rapport, asking questions, and
providing expertise.
• Independently handle closing duties including cash and ticket reconciliation, bar cleanup,
and inventory.
WageWorks, Newton, MA (remote 2016-2019)
Participant Services Representative |October 2012 - February 2019
● Handle myriad of benefit-related employee inquiries for over 150 client organizations
from throughout the U.S.
● Serviced the highest number of customer issues for my department over the past year.
● Produced the fewest escalated issues in my department over the past year.
● Promoted to supervisory position within my group and endpoint for issues requiring
additional attention.
● Proven ability to work independently while maintaining constant communication with
team while telecommuting.
Palladion Services, LLC., Boston, MA
Concierge/ Security Supervisor | September 2011 – October 2012
● Monitored security issues for eleven-story professional building.
● Greeted tenants, responded to tenant inquiries and requests, liaised with both tenants
and building management to develop good relationships and solutions.
Explorica Educational Travel, Boston, MA
Program Associate | September 2007 – June 2010
● Directly supported 6 Program Consultants, and 2 Senior Program Consultants.
Facilitated the sale and marketing of international tours for students through administrative
assistance and customer service.
● Provided a high level of customer service to clients, resolved concerns swiftly and
diplomatically, and consistently maintained a positive attitude in an often volatile travel
industry.
● Managed over twenty international teacher conventions and coordinated travel
arrangements for over one hundred individuals.
Junior Program Associate | September 2006 – September 2007
● Operated and maintained Front Desk operations. Processed and distributed all incoming
and outgoing mail, faxes, voicemails and deliveries.
● Promoted to Senior Program Associate in September of 2009 and focused on providing
sales, administrative, and customer service support to the company’s two top-selling
Senior Program Consultants and their VIP customer base.
Fidelity Investments Merrimack, NH
Financial Representative | November 2005 – August 2006
● Answered complex and technical customer inquiries in high-volume call center.
● Provided investment information to clients.
● Performed trading of financial products for customers.
