Sarah Kazmira Jimenez

5735 Elder Ferry Road Moss Point, Mississippi USA, 39563

847-505-0263

sarah@cybereclipsesolutions.com

Objective: To obtain a position of employment with the possibility of advancement, that would utilize my disciplined military background, strong customer service & sales skills, brilliant managing skills, impeccable listening skills, positive and enthusiastic attitude, and a pleasant communication demeanor.

Career Background:

Varsity Cheerleading Company Kansas City, Missouri Aug 2000- May 2001

Fitness Sales Representative Provided "World Class" customer service and sales. Acted as first point of contact for customers. Resolved customer inquiries and concerns while maintaining the highest levels of customer service standards for quality. Ensured all customers calls were answered with minimal wait time as assigned by management with the highest level of professionalism. Accurately and consistently documented account activity. Executed appropriate transactions; initiated changes to uniforms when needed. Ensured all uniforms were completed to specifications. Promoted teamwork within the unit.

United States Marine Corps Camp Lejeune, NC Sept 2002 – Jan 2012

Family Readiness Officer

Only liaison between Base Commander and all unit military personnel and their families. Provided workshops and programs for families with deployed family members. Handled overseas contact with active duty member to families during deployments. Provided welcome information and family support to new unit members. Handled administration and supply work for unit armory. Wrote weekly newsletter to families during deployments. Organized family information and readiness for deployments and active duty unit programs. Facilitated, contact, support and information in dealing with the loss of military personnel and/or family members and the grieving process included in all of the above.

Private Preschool Teacher and Nanny Tarawa Terrace, North Carolina Lake Mary, Florida Jan 2004 - May 2011

Provider Provided childcare for active duty military personnel and their families to include licensed preschool curriculum and development. Demonstrated knowledge of child development and appropriate child care practices. Displayed excellent oral and written English and Spanish communication skills. Utilized strong time management, organizational, and multitasking skills. In Florida I provided childcare for civilian families with many different priorities.

Convergys Call Center Lake Mary, Florida Jan 2010 - May 2011

Customer Service Agent

Provided customer service over the telephone and through a ticketing system online to cable communications company. Demonstrated knowledge in customer service and answering the telephone in both English and Spanish. Learning to work with people and dealing with customers all over the USA. Utilized organizational skills and problem solving in a quick manner. Learned different computer systems for the cable company within one week. Became a team leader after a few weeks of working there.

Freelance Writer/Marketer Valparaiso, Indiana Tulsa, Oklahoma June 2011 - Dec 2015 Writer and Researcher

Research and article writing for different newspapers in the USA and Mexico. Freelance writer of a children’s book to be published by Random House. Research for other writer’s at different newspapers and advertising companies. Articles ranging from political, art, entertainment, and social media, ect.

Sweet Moon Painting, LLC May 2013 - Dec 2015

Administration Executive and liaison for CEO

Set appointments with builders and contractors. Held meetings with homeowners and had walk through with price quotes. Provided all of the company's administrative work and payroll. Organized employee schedules. Communicated with different supply companies for different products needed for the specific job.

DGA Mexico City, Mexico

Support Agent (2015, 5 weeks)

Manager of Support (2015 - 2016)

Operations Manager (2016-2018)

Manager of Support Service and Marketing (2017) Dec 2015 - March 2018

Manage several in-house Bitcoin and multilevel marketing platforms from development to launch as Operations Manager. Work with many entrepreneurs from brainstorming, selecting and then producing their platform as well as managing employees to get it developed and launched. After launch I manage the customer service and support/technical agents. Write guideline for each platform. Train agents on the platforms and maintenance in both Spanish and English. Provide support to customers with escalated issues. Spearheaded performance evaluations of 21 agents. Improved presentation accuracy of performance reports for each agent. Allocate resources and reports to resolve problems or incidents. Report promptly to management. Define and manage scope, budget priorities, schedules and task throughout the platforms and with each individual agent. Work with HR as well as payroll for 62 employees. There are more than 15 platforms I have worked for within this company. Ingreso Cybernetico, Jetcoin, ECoins, Ecoinsplus, My digital BTC, Auto BTC and Xtreme Coin are some of them.

Cyber Eclipse Solutions CEO and Owner Virtual Assistant Remote

May 2012 - Current

Cyber Eclipse Solutions is a one-stop shop for all your virtual needs. We do Social Media Management, Virtual Assistants and Customer Service Support. Please visit cybereclipsesolutions.com for more information.

Specializing in:

Schedule Management General Research Booking Creation and Management Data Mining Cloud Organization Content Writing Social Media Management Market Research Social Media Image Creation Content Planning Webpage Creation (No Coding!) Infographic Creation Webinar Setup Lead Magnet Creation Newsletter Setup Competitor Research Project Management Website Management Customer Relationship Management Process Creation and Automation

Primary Goods Customer Support Manager March 2918 to current

I am currently working as a manager of customer support for an e-commerce store in the bedding niche. Although, I do enjoy the position there are several reasons why I am looking for a new company to work with. I currently work with Zendesk, Shopify, Shipmonk, Flexport, Affirm, Yotpo, Asana, Airtable, Slack and all the social media's associated with e-commerce. We respond to customers via email, chat and phone.

Education

Park Hill South High School, Riverside, Missouri Early graduate, 3.5GPA December 2002

University of Maryland, Adelphi, Maryland Homeland Security minor forensics Business Administration minor marketing 3.0 GPA, May 2010

Arkansas State University Masters in International Social Media Marketing 3.8 GPA, December 2017

Special Training/Certifications:

1) Missouri House of Representatives Certificate of Recognition

2) Missouri Senate Certificate of Graduation

3) Presidential Award of Honor and Recognition 2002

4) Certificate of Completion United States Marine Corps Basic Training Course Family Readiness Officer, September 2002

5) Certificate of Appreciation United State Marine Corps, 2003 - 2008

6) Certificate of Completion United States Marine Corps LINKS Training, 2006

7) Certificate of Completion United States Marine Corps Advance Family Readiness Officer, 2006

8) Certificate of Completion of CPR and First Aid Training, 2008, 2009, 2010

9) Presidential Award of Iraqi Campaign 07-08

10) TEFL Certificate, 2015 11) Certified Content Marketing Specialist, 2017

References: Alfredo Delgado, Owner Xtreme Coin 001-347-458-2253 James Ward, Owner Auto BTC Builder 001-479-426-6484